Pumla Nicole Coune
London
Summary
As a strategic and results-driven professional with 16 years of management experience, I have successfully led cross-functional teams to drive revenue growth, increase market share, and optimise operational efficiency. My ability to develop and implement business plans coupled with my analytical prowess and forward-thinking mindset (KPI’s) positions me well to contribute to organisational success in a business. I’m looking to establish myself in a long-term role with the right company.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Beauty Advisor
Estee Lauder
London Heathrow
2025.02 - 2026.02
- Part time Beauty Advisor and marketing Officer all over across LHR terminals, promoting Estee Lauder Products.
Student Advisor and Marketing Officer
London Professional College
Canary Wharf
2023.03 - 2023.06
- University marketing Officer all over the UK, promoting across all social media platforms student opportunities, application processing and immigration status verification of applicants, qualifications, and submission of application for an unconditional offer to join a university and student financing.
Make-Up Artist
Etreac Brussels Airport Duty-free
2015.02 - 2018.11
- Training of New recruit on the below point.
- Interacted and built a rapport with clients, easing any worries and answering questions.
- Carried out a wide range of beauty treatments to a high professional standard.
- Ensured all financial transactions were carried out in accordance with strict company processes and procedures.
- Ensured that all clients received an efficient, friendly, and personalised service.
- Ensured the work environment was kept clean to the highest hygiene standards.
- Carefully listened to clients to determine their requirements and helped them decide on the best treatments to use.
- Assessed the client's skin type to decide on the most suitable products to use.
- Maintained a good awareness of health and safety issues in relation to all procedures performed.
- Maintained a good understanding and kept up to date with product and retail knowledge.
- Promoted sales of available products and services, and upsold where possible
- Monitored levels of stock and re-ordered products as required.
Ticketing Sale Advisor
National Express/Eurolines
LHR/ Victoria Station
2011.07 - 2014.11
- Actively listened to customer concerns and addressed them effectively by asking appropriate questions.
- Worked seamlessly with the team to handle various call types.
- Escalated questions or concerns to the manager when necessary.
- Maintained professional communication with customers via telephone, email, fax, mail, and in person.
- Processed and tracked customer orders promptly.
- Represented the company during customer interactions, ensuring a high level of service.
- Built and maintained positive relationships with customers by actively listening and finding constructive solutions.
- Followed company procedures accurately, including record keeping, CRM processes, and responding to inquiries.
- Adjusted work programs based on customer requirements.
- Provided feedback to management and maintain a record of customer interactions.
Education
MBA Level 7 - Financial Management and Control, Professional Management and Leadership Development
Sunderland University of London
2022.08 - 2024.04
Bachelor’s degree Level 6 - Entrepreneurship, New Venture Creation, Business Analytics, Data Analysis
Sunderland University of London
2021.04 - 2022.04
HND Level 5 - Business Management
St Patrick’s College
2018.11 - 2021.12
Certificate Computer Reservation System - Viasing Galileo computer Reservations System
WLC
Ealing and Hammersmith 2011.06 - 2012.05
Skills
- Cosmetic product handling
- Knowledge of cosmetic ingredients
LANGUAGES
English and French
INTEREST & HOBBIES
Singing, songwriting, storyteller, cooking, and swimming
EMPLOYMENT HISTORY
Ubuntu Recycling Charity, Qualitative Researcher, 2022-01, 2022-03, Collected data through methods such as interviews, focus groups, participant observation and document analysis., Ensured ethical considerations and obtained informed consent from participants., Analysed data using techniques like thematic analysis, content analysis, or grounded theory., Identified patterns, themes, and meanings within the data., Interpreted findings in context, considering cultural, social, and historical factors., Wrote detailed reports and articles, explaining my findings and insights., Contributed to academic knowledge and informed practice., Reflected my own biases, assumptions, and positionality throughout the research process.
Timeline
Beauty Advisor
Estee Lauder
2025.02 - 2026.02
Student Advisor and Marketing Officer
London Professional College
2023.03 - 2023.06
MBA Level 7 - Financial Management and Control, Professional Management and Leadership Development
Sunderland University of London
2022.08 - 2024.04
Bachelor’s degree Level 6 - Entrepreneurship, New Venture Creation, Business Analytics, Data Analysis
Sunderland University of London
2021.04 - 2022.04
HND Level 5 - Business Management
St Patrick’s College
2018.11 - 2021.12
Make-Up Artist
Etreac Brussels Airport Duty-free
2015.02 - 2018.11
Ticketing Sale Advisor
National Express/Eurolines
2011.07 - 2014.11
Certificate Computer Reservation System - Viasing Galileo computer Reservations System
WLC
2011.06 - 2012.05