PUJA SAH
Cheltenham
Summary
Senior Administrative Assistant with extensive experience in office administration and business support. Skilled in managing schedules, coordinating supplier relationships, and maintaining accurate records. Excels in client communication and document control, prioritising detail and efficiency in high-pressure environments. Aiming to advance into roles focused on enhancing administrative processes and operational efficiency.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Crew Member
McDonald's
Cheltenham
03.2025 - Current
- Delivered professional customer service as first point of contact in high-volume environment, ensuring customer satisfaction.
- Communicate clearly with customers and colleagues, responding calmly and professionally to queries.
- Prioritised competing tasks during busy periods, maintaining accuracy and quality of service to meet customer needs.
- Collaborated with team members, taking responsibility for assigned tasks to support efficient daily operations.
- Follow established procedures and health, safety and operational standards consistently.
Senior Administrative Assistant
Prime Pharmaceuticals Pvt. Ltd.
12.2023 - 08.2025
- Coordinated schedules, meetings and correspondence for senior management, tracking priorities and deadlines to facilitate timely decision-making.
- Acted as a key point of contact for colleagues, suppliers and visitors, handling telephone, email and face-to-face enquiries professionally.
- Provided day-to-day administrative and operational support in a busy professional office environment.
- Maintained accurate electronic records, databases, and business documentation, ensuring data validity to support operational integrity.
- Managed confidential personnel information for 100+ employees, following secure record-handling and access procedures.
- Coordinated with suppliers regarding orders, materials and administrative requirements, following up to ensure activities progressed on time.
- Supported purchasing and general office administration, including documentation, record keeping and supplier communication.
- Prepared reports, spreadsheets and business documents using Microsoft Word, Excel and Outlook.
- Identified and implemented administrative improvements, establishing structured tracking and document-control practices to enhance workflow efficiency.
- Worked independently and collaboratively, taking initiative to resolve routine issues while escalating matters when appropriate.
Education
MBA - Global Business Administration
University of Gloucestershire
Gloucester09-2026
Bachelor of Pharmaceutical Sciences -
Nobel College
Nepal01-2023
Skills
- Microsoft Word, Excel, and Outlook
- Office administration
- Order administration
- Supplier coordination
- Data management
- Client liaison
- Diary management
- Telecom communication
- Delivery coordination
- Time prioritisation
- Multitasking efficiency
- Detail orientation
- Problem-solving
- Data confidentiality
- Teamwork and independent work
- Precision under pressure
- Safety awareness
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Custom
Available upon request.
Timeline
Crew Member
McDonald's
03.2025 - Current
Senior Administrative Assistant
Prime Pharmaceuticals Pvt. Ltd.
12.2023 - 08.2025
MBA - Global Business Administration
University of Gloucestershire
Bachelor of Pharmaceutical Sciences -
Nobel College