Puja Kumari Gupta

• Led support across USA, Canada, Mexico, Japan, EU, resolving high-level seller and vendor queries (800+) per month related to their selling experiences, billing, taxes, copyright and verification.
• Facilitated daily team huddles, streamlined reporting processes, mentored new hires, and implemented workflow improvements to boost team performance.

• Conducted thorough risk assessments to identify potential threats and implemented effective mitigation strategies.
• Ensured adherence to regulatory requirements and industry standards, maintaining high levels of account integrity and customer satisfaction.
• Resolved complex customer queries (35+ per day), leveraging analytical skills and creative problem-solving to deliver effective solutions.

Authorized distributor of YAMAHA spare-parts, MAXXIS tyres, BRIDGESTONE tyres, DONALDSON filters, BKT tyres for Jharkhand, India

• Managed client credit control, payment tracking, and invoice follow up, ensuring healthy cashflow.
• Managed financial aspects of the organization, including budgeting, forecasting, and financial reporting.
• Conducted market research to identify trends and inform product sourcing decisions.
• Ensured adherence to regulatory requirements and industry standards, maintaining high levels of compliance and audit readiness.
• Assisted in daily operations to support workflow efficiency and team objectives.

• Led full-cycle event management, managed Indian weddings with budget exceeding $30 million, 50% increase in referrals, vendor relations, and cost optimization strategies, ensuring high client satisfaction.
• Involved in planning, organizing, execution, billing and taxation (basic).