Hi, I’m
Puja Basu
London,United Kingdom
Summary
Experienced Office Management and Administration Professional experienced in optimising productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader who blends advanced organizational, technical and business acumen. Proven interpersonal and motivational abilities ensure a strong team approach and the attainment of maximum performance levels and productivity. Works effectively with cross-functional teams to ensure operational and service excellence.
More than 5.5 years of experience in MNCs. Have TIER-I Visa.
Overview
6
years of professional experience
1
Certification
Work History
WincantonLondon
Bond Team Administrator
08.2022 - Current
Job overview
- As part of excise (Export) team in bonded warehouse,managed Data, using WMS (Manhattan) to upload order details, analyze and communicate with clients, communicate with HMRC
- Working on Duty Drawbacks-claiming paid duty from HMRC, booking transport for deliveries, doing all paperwork for orders
- Invoicing for main contract
- Creating ARC documents for goods to travel by road through Langdon
- Tracking and logging all product inventory, ensuring zero discrepancies or losses
- Data Analysis and Problem Solving
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Protected customer confidentiality by handling documents in compliance with GDPR.
- Guaranteed efficient workflow through correct reading, routing and prioritising of incoming correspondence.
Geebee Education Pvt. LtdMumbai
Operation Executive
01.2022 - 06.2022
Job overview
- Background verification, eligibility check, Assisting students with application process of universities in USA, UK, Australia, New Zealand, Canada, Switzerland maintaining internal database in CRM
- Used Zoho & Mdemon
- Had to process high-volume applications every day
- Management of student query
- Updating internal database in CRM
- Achievements- Proven interpersonal and motivational ability to ensure strong team approach and attainment of maximum performance levels and productivity.
Accenture Private LimitedMumbai
Country Controllership Associate
06.2021 - 12.2021
Job overview
- As a part of a T&E-CRM (finance dept) team, had to manage queries related to employee charged time and claimed expenses through email and call chat
- Checking eligibility of claims and authenticating by digging down details of Leave and Expense policies.
- Gained experience in SAP system cross-functional process related to finance, gained knowledge on focused finance strategy.
- Updated CRM software with contract records, renewal timeframes and employee details.
- Effectively handled daily employee meetings, calls and account management tasks, improving team efficiency.
Tech Mahindra LimitedKolkata
Customer Support Associate
05.2020 - 06.2021
Job overview
- Managed high-volume customer queries simultaneously through effective multitasking from various strata. Managed more than 100 calls day.
- Providing support to customer accounts by entering orders, and returns, tracking shipments, providing stock status reports, problem-solving and providing solutions
- Excelled in handling high-pressure situations within stipulated time frame.
- Adhered strictly to policies and procedures for continued company compliance.
- Transferred customer calls to respective department or personnel to address specific issues.
- Established positive relationships with clients by going extra mile to build rapport.
Prova EnterpriseKolkata
Proprietor
10.2017 - 03.2020
Job overview
- Excellent planning and organizational skills result in optimum functioning of branch and consistent achievement of customer service standards in challenging environment.
- Updating internal data in internal system, Efficiently managed team
- Ensure product is being delivered to customer promptly and in adherence to their requirements and specifications work with shared services team to ensure customer pricing, order requirements, and routing are set up correctly
- Regularly reviewed staff skills and knowledge about operations and daily workplace tasks.
- Aligned business activities strategically to achieve predetermined targets, resulting in positive outcomes.
- Used working capital to cover everyday expenses and growth.
- Managed customer needs and expectations, communicating and maintaining relationships in person and through other mediums.
- Prioritised activities to deliver programmed work within scheduled time and budget.
Education
West Bengal State UniversityKolkata, India
Bachelors Graduate from Economics, Geography
2011
Skills
- Zoho, Mdemon
- Outlook
- Microsoft Office expertise
- CRM systems
- SAP system, Xoho
- WMS Manhattan, Langdon software
- Ability to self-learn and acquire skills and techniques as required
- Good Organizational skills
- Excellent attention to details
- Ability to plan work using own initiatives to meet deadlines
- Tact, discretion, and respect for confidentiality
- Ability to communicate efficiently
- Expense processing
- Calendar and diary management
Languages
English
Fluent
Hindi
Fluent
Bengali
Native
Certification
- Advanced Excel Training completed from Systematix, London.
Timeline
Bond Team Administrator
Wincanton
08.2022 - Current
Operation Executive
Geebee Education Pvt. Ltd
01.2022 - 06.2022
Country Controllership Associate
Accenture Private Limited
06.2021 - 12.2021
Customer Support Associate
Tech Mahindra Limited
05.2020 - 06.2021
Proprietor
Prova Enterprise
10.2017 - 03.2020
West Bengal State University
Bachelors Graduate from Economics, Geography
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