Motivated and optimistic personality. Good communication skills in customer service. Ability to work in a team as well as to work independently. Multi-tasking and able to complete tasks efficiently and accurately.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
Senior Immigration Assistant
Hong Kong Government
Hong Kong, Hong Kong
11.2007 - 04.2023
To perform passenger clearance in accurate, courteous and speedy manner.
To assist Duty Officer in making accurate entries into registers, compiling neat and accurate statistics, answering telephone enquiries in polite and helpful manner.
Maintained orderly files with updated, easily accessible information for staff.
Carried out duties with strict compliance to company standards and policies.
Consistently arrived at work on time and ready to start immediately.
Offered friendly, efficient customer service and handled challenging situations with ease.
Project Assistant
Centaline Property Agency Limited
Hong Kong, Hong Kong
08.2007 - 11.2007
Responded to telephone enquiries from branches colleagues.
Updated and managed accurate datas and statistics via intranet.
Prepared presentation information if any intra-software launhed.
Kept files organised and up-to-date for accurate record-keeping purposes.
Photocopied and printed presentations and reports for meetings.
Education
Bachelor of Arts - Humanities
Hong Kong Baptist University
Hong Kong
09.2004 - 06.2007
Skills
Multilingual eg Cantonese, English, Mandarin, Korean