Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Pui Ying Yu

Pui Ying Yu

Nottingham

Summary

Motivated and optimistic personality. Good communication skills in customer service. Ability to work in a team as well as to work independently. Multi-tasking and able to complete tasks efficiently and accurately.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work history

Senior Immigration Assistant

Hong Kong Government
Hong Kong, Hong Kong
11.2007 - 04.2023
  • To perform passenger clearance in accurate, courteous and speedy manner.
  • To assist Duty Officer in making accurate entries into registers, compiling neat and accurate statistics, answering telephone enquiries in polite and helpful manner.
  • Maintained orderly files with updated, easily accessible information for staff.
  • Carried out duties with strict compliance to company standards and policies.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Project Assistant

Centaline Property Agency Limited
Hong Kong, Hong Kong
08.2007 - 11.2007
  • Responded to telephone enquiries from branches colleagues.
  • Updated and managed accurate datas and statistics via intranet.
  • Prepared presentation information if any intra-software launhed.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Photocopied and printed presentations and reports for meetings.

Education

Bachelor of Arts - Humanities

Hong Kong Baptist University
Hong Kong
09.2004 - 06.2007

Skills

  • Multilingual eg Cantonese, English, Mandarin, Korean
  • Customer Services
  • Flexibility
  • Multi-tasking
  • Collaboration
  • Ability to work individually
  • Time management
  • High Discipline

Languages

English
Upper intermediate (B2)
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
Korean
Advanced

Timeline

Senior Immigration Assistant

Hong Kong Government
11.2007 - 04.2023

Project Assistant

Centaline Property Agency Limited
08.2007 - 11.2007

Bachelor of Arts - Humanities

Hong Kong Baptist University
09.2004 - 06.2007
Pui Ying Yu