Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
OfficeManager

Pui Ki, Kalie Siu

Manchester

Summary

A highly motivated, enthusiastic and independent person, with extensive experience of providing excellent customer service and administrative work. Positive, personable and always eager to learn and strive for excellence. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. Fluent speaker in Cantonese, English and Mandarin.

Overview

7
7
years of professional experience

Work history

Sales Assistant

Dunelm
Manchester, UK
01.2023 - 04.2023
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Assisted in the preparation and assembly of food items in Pausa Cafe such as sandwiches, pastries, and salads, maintaining high food safety and hygiene standards.
  • Worked collaboratively with other cafe staff to ensure smooth operations during busy periods, contributing to a positive team environment.

Senior Unit Manager

Manulife
Hong Kong
12.2017 - 12.2022
  • Conducted comprehensive financial assessments for clients, analyzing their current financial status, goals, and risk tolerance to develop tailored insurance and investment strategies
  • Offered expert guidance on insurance products, evaluating client needs to recommend appropriate life, health, and property insurance policies for protection and wealth preservation
  • Educated clients on financial principles, investment strategies, and insurance options, ensuring they had a clear understanding of their financial decisions.
  • Prepared accurate financial reports, proposals, and documentation for clients, providing them with a clear overview of their financial plans and progress.
  • Cultivated strong, long-lasting relationships with clients, providing ongoing support, periodic reviews, and adjustments to financial plans as their needs and circumstances evolved.
  • Consistently achieved sales targets and contributed to the growth of the company by identifying opportunities for cross-selling insurance and investment products.

Clinic Receptionist

On Wo Tong Clinic
Hong Kong
06.2016 - 09.2016
  • Scheduled patient appointments using booking system.
  • Managed digital and manual filing systems.
  • Maintained timely check-in services, noting patient arrivals for efficient appointment running.
  • Welcomed patients with kindness to enhance checking in processes.
  • Operated switchboard to facilitate prompt call handling.
  • Confirmed patients had proper documentation and sign-in sheets.
  • Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.

Education

Bachelor of Arts - International Business Communication

University of Portsmouth
09/2015 - 07/2017

Associate degree - Social Science (Psychology)

Hong Kong Polytechnic University
Hong Kong
09/2012 - 08/2014

Skills

  • Documentation control
  • Database administration
  • Administrative support
  • Well-organised
  • Flexible team player
  • Excellent time management skills
  • Schedule management
  • Customer relations

Additional Information

Eligible to work full-time under the BNO Visa scheme without sponsorship between September 2022 and 2027.

Timeline

Sales Assistant

Dunelm
01.2023 - 04.2023

Senior Unit Manager

Manulife
12.2017 - 12.2022

Clinic Receptionist

On Wo Tong Clinic
06.2016 - 09.2016

Bachelor of Arts - International Business Communication

University of Portsmouth
09/2015 - 07/2017

Associate degree - Social Science (Psychology)

Hong Kong Polytechnic University
09/2012 - 08/2014

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Pui Ki, Kalie Siu