Pui Kei Fiona HUI
Manchester
Summary
Enthusiastic individual with a background in customer-facing roles. Demonstrates strong communication with retail customers, students and parents. Eager to contribute to a collaborative environment while learning from experienced colleagues.
Holds full, unrestricted UK right to work and is available to start immediately.
Overview
30
30
years of professional experience
Work History
Volunteer Teaching Assistant
Northmoor Community Association
Manchester
05.2026 - Current
- Offered students assistance with class assignments and activities.
- Helped maintain safety and proactively address behavioural problems.
Charity Shop Volunteer
PDSA Charity Shop
08.2024 - 03.2026
- Provided friendly, attentive service by promptly responding to customer enquiries.
- Sorted and priced donated goods, maintaining high-quality merchandise for sale.
- Replenished items and organised displays to keep stock looking professional.
- Kept shelves neat and clean.
Tutor
Self-employed
Hong Kong
09.2002 - 04.2024
- Tutored a wide range of students from primary and secondary schools, and colleges in one-to-one and small group sessions.
- Cultivated a supportive learning environment where students felt comfortable asking questions and expressing difficulties.
- Provided feedback to students and parents on academic progress, setting realistic goals for future improvement.
Customer Service Officer
Hang Seng Bank (a member of HSBC Group)
Hong Kong
10.1996 - 03.2002
- Developed rapport with customers quickly to identify needs and provide solutions.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
Education
Bachelor of Business Administration - Marketing
The Chinese University of Hong Kong
Hong Kong01-1996
HKCEE (GCSE equivalent) -
St. Paul's School (Lam Tin)
Hong Kong01-1991
Skills
- Communication excellence
- Polite and friendly
- Team player
- Keen problem solver
- Trilingual: English, Cantonese and Mandarin
Timeline
Volunteer Teaching Assistant
Northmoor Community Association
05.2026 - Current
Charity Shop Volunteer
PDSA Charity Shop
08.2024 - 03.2026
Tutor
Self-employed
09.2002 - 04.2024
Customer Service Officer
Hang Seng Bank (a member of HSBC Group)
10.1996 - 03.2002
Bachelor of Business Administration - Marketing
The Chinese University of Hong Kong
HKCEE (GCSE equivalent) -
St. Paul's School (Lam Tin)