Pufy Velia Fernandes
Milton Keynes
Summary
Dedicated professional with extensive experience in customer service, cash handling, and retail marketing. Proficient in POS systems, stock management, and basic accounting. Demonstrates strategic selling techniques and upselling expertise to drive sales growth. Skilled in store opening and closing duties, as well as stock replenishment. Committed to leveraging skills to enhance operational efficiency and customer satisfaction in a dynamic retail environment.
Overview
2
2
years of professional experience
Work History
Warehouse Worker
Oxfam Logistics
Milton Keynes, United Kingdom
01.2025 - Current
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
Sales assistant
Shell Energy
Milton Keynes, Buckinghamshire
06.2024 - 01.2025
- Organised displays to promote inventory and encourage customer purchases.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Accepted card, cash and cheque payments in POS register system.
- Built lasting relationships with clients through customer service interactions.
- Requested and checked customer IDs at checkout for age-restricted products.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled high volume calls to address customer inquiries and concerns.
Warehouse packer
H&M
Milton Keynes, Buckinghamshire
11.2024 - 12.2024
- Managed packing schedules effectively to meet delivery deadlines.
- Coordinated freight movements by maintaining constant communication through radio communication.
- Prepared shipping labels correctly for seamless delivery process.
- Completed basic maintenance on material handling equipment, minimising downtime with regular care.
- Scanned and sorted products to tight production deadlines for continued KPI progression.
- Performed thorough quality checks, maintaining excellent standards across smooth-running production lines.
Retail sales associate
Mart Supermarket
Goa India, india
06.2023 - 04.2024
- Built rapport with new and existing customers to boost client retention.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Maintained display and organisation of department based on visual merchandising guidelines.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Maintained tidy sales floor to enhance shopping experience.
- Managed customer lines for minimum wait times and high satisfaction.
- Promoted customer loyalty scheme at checkout.
- Managed stock levels for optimal store performance.
- Prepared invoices for customers with large orders or special sales types.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Education
Secondary school certificate -
GOA BOARD
BACHELOR OF ARTS -
HSSC GOA BOARD
Skills
- Customer Service
- B2C sales and service
- Cash Handling
- Retail marketing
- POS System
- Stock Management
- Basic accounting
- Strategic selling techniques
- Upselling expertise
- Store opening and closing duties
- Stock replenishment
- Client relationship building
- Packaging and labeling
- Self-motivated and disciplined
- Cleaning and organizing
Languages
English
Fluent
Hindi
Fluent
Affiliations
- Photography
- Arts and crafts
- Music
- Painting
Personal Information
Name & contact
Timeline
Warehouse Worker
Oxfam Logistics
01.2025 - Current
Warehouse packer
H&M
11.2024 - 12.2024
Sales assistant
Shell Energy
06.2024 - 01.2025
Retail sales associate
Mart Supermarket
06.2023 - 04.2024
BACHELOR OF ARTS -
HSSC GOA BOARD
Secondary school certificate -
GOA BOARD