Pruthvi Vora
London, United Kingdom
Summary
Experienced and enthusiastic hospitality supervisor with a strong background in customer service and team leadership. Proven ability to manage teams effectively, resolve guest issues promptly, and maintain high service standards in busy environments. Adept at training staff, managing reservations, and driving team performance. Holds an MSc in Civil Engineering with a structured and methodical approach to problem-solving, adaptable to fast-paced hospitality roles.
Overview
3
3
years of professional experience
Work History
Supervisor
Top Gun
London
01.2023 - 05.2025
- Led a team of 8+ staff , ensuring smooth daily operations and high team morale.
- Achieved 80%+ guest satisfaction , reflected in online reviews.
- Handled 300+ customer interactions daily , delivering consistent service quality.
- Resolved customer complaints with a first-contact resolution rate of 80% .
- Improved staff efficiency through training, reducing errors by 20% .
- Managed corporate event bookings for up to 100 guests per session , ensuring seamless execution.
Floor Staff Member
CARAVAN CITY RESTURANT
City of London
05.2022 - 01.2023
- Welcomed and seated guests, providing friendly and attentive table service throughout each visit.
- Explained menu items, made recommendations, and upsold specials, increasing average order value.
- Maintained a clean and organised dining area, ensuring compliance with hygiene and health standards.
- Worked closely with kitchen and bar teams to ensure smooth and timely service delivery.
Education
MSc - Civil engineering
University of Greenwich
01.2021 - 2023.04
B. tech - civil engineering
KSV University
08.2015 - 2019.04
Timeline
Supervisor
Top Gun
01.2023 - 05.2025
Floor Staff Member
CARAVAN CITY RESTURANT
05.2022 - 01.2023
MSc - Civil engineering
University of Greenwich
01.2021 - 2023.04
B. tech - civil engineering
KSV University
08.2015 - 2019.04
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