Philip Rusby
Dronfield
Summary
Dedicated professional with a strong background in customer service excellence and change management. Computer literate, holding a full UK driving licence, telescopic loader experience, and tractor licence.
Enhanced DBS ensures reliability and trustworthiness. Self-motivated with a proven ability to adapt to new challenges and environments. Committed to leveraging skills for continued career growth and success.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work history
Team Leader
Genus PLC
Nantwich, Cheshire East
2018.09 - 2025.01
- Ensuring customer care is always met to company standard and maintaining current customer relations
- Look to find new business opportunities by working with any new RMS prospects
- Undertake or ensure all fertility reviews are completed every 6-12 months
- Handled employee grievances professionally, minimising potential workplace disputes.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Led team of [Number] to achieve KPI targets and successfully complete assigned projects.
- Improved customer satisfaction through close collaboration with the team.
- Upskilled team members by planning and delivering training workshops.
- Coordinated daily tasks, ensuring smooth workflow within the team.
Reproductive Management Specialist Technician
Genus PLC
2010.10 - 2018.09
- AI/ Heat detection
- Working with managers and other area technicians to train new members of staff
- Keep the dairy comp up to date with fertility data
- Undertaking CPD courses on our online training system, attending sales refresher/ new strategies – twice a year
- Provide sales and breeding advice
- Dairy product advice including teat dips and silage addictive
Herdsperson
DW Shaw and Son
2010.05 - 2010.10
- Responsible for milking and day to day running of 400 cow dairy unit
- AI
- Heifer rearing
Herdsperson
K C Hughes
2009.09 - 2010.02
- Responsible for milking and day to day running of 400 cow dairy unit
- AI
- Heifer rearing
Stockman
Genus PLC
2006.01 - 2009.09
- Tractor driving
- Semen collection
- Foot trimming
- Responsible within a team for the care and safe handling of stud bulls
- Semen collection, handling and basic laboratory checks
Assistant Herds Person
J W Atkins
2005.04 - 2006.01
Assistant Herds Person
SJ Walker
Sheffield
2004.05 - 2004.10
Education
BTEC 1st Diploma - Agriculture
Broomfield College
2003.09 - 2005.07
High school or equivalent -
Meadowhead School
Sheffield, South Yorkshire 1998.09 - 2003.07
Skills
- Customer service excellence
- Computer literate
- Full clean, driving licence
- Telescopic loader licence
- Tractor licence
- Enhanced DBS with update Service
- Self-motivation
- Change management
References
References available upon request.
Timeline
Team Leader
Genus PLC
2018.09 - 2025.01
Reproductive Management Specialist Technician
Genus PLC
2010.10 - 2018.09
Herdsperson
DW Shaw and Son
2010.05 - 2010.10
Herdsperson
K C Hughes
2009.09 - 2010.02
Stockman
Genus PLC
2006.01 - 2009.09
Assistant Herds Person
J W Atkins
2005.04 - 2006.01
Assistant Herds Person
SJ Walker
2004.05 - 2004.10
BTEC 1st Diploma - Agriculture
Broomfield College
2003.09 - 2005.07
High school or equivalent -
Meadowhead School
1998.09 - 2003.07