Prudhvi Chekuri (Pruds)
Newcastle upon tyne,Tyne and wear
Summary
Customer-focused professional with background in enhancing customer experiences and resolving inquiries. Skilled in identifying customer needs and providing tailored solutions to ensure satisfaction. Adept at managing high-volume interactions while maintaining positive and professional demeanour.
Overview
10
10
years of professional experience
Work History
Complaint Handler(energy utilities)
Accenture
Newcastle
06.2024 - 11.2024
- Investigated all aspects of complaints received thoroughly, leading to fair resolutions that were satisfactory for both parties involved.
- Negotiated with customers diplomatically to reach mutually agreeable solutions.
- Tracked all unresolved complaints, ensuring they were addressed at the earliest convenience.
- Adhered strictly to regulatory guidelines during all stages of complaint processing.
- Liaised with different departments for effective resolution of customer issues.
- Developed solutions for complex cases, improving overall service quality.
- Enhanced company reputation by tactfully managing dissatisfied clients.
Customer service advisor
Capita
Newcastle upon Tyne
02.2023 - 03.2024
- Recorded and processed customer data accurately.
- Offered detailed advice on product and service benefits.
- Adhered strictly to policies and procedures for continued company compliance.
- Participated in staff meetings to discuss new developments.
- Transferred customer calls to respective department or personnel to address specific issues.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered expertise with colleagues on internal communication channels to help resolve edge cases.
Customer service executive
Access health care
05.2020 - 11.2021
- Prepared proposals with revised methods, new strategies and redefined functions.
- Scrutinised existing and proposed methods and procedures.
- Highlighted undetected organisational needs to improve business performance.
- Documented process flows and implemented requirements for functional improvements.
- Collaborated with cross-functional teams to implement operational improvements and business strategies.
- Uncovered trends and patterns and reported to senior decision-makers.
- Analysed complex data sets and studied impacts on business growth and operational efficiency.
Customer service representative
Inventurus knowledge solutions
09.2018 - 04.2020
- Developed appropriate resources to meet needs of diverse audiences.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Completed duties to deliver on targets with accuracy and efficiency.
Customer service representative
Dell
03.2015 - 07.2018
- Optimised customer experience by tailoring responses to individual needs.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Handled customer queries focused on first-call resolution.
- Answered customer enquiries with excellent customer service skills.
Education
GCSEs -
R R high school
A-Levels - Maths,Physics,Chemistry
sri chaitanya junior college
Skills
- Customer care
- Brand awareness and representation
- Excel proficiency
- Customer experience
- Customer relations
- Payment processing
- Communication skills
- Time management
- Customer-focused
Timeline
Complaint Handler(energy utilities)
Accenture
06.2024 - 11.2024
Customer service advisor
Capita
02.2023 - 03.2024
Customer service executive
Access health care
05.2020 - 11.2021
Customer service representative
Inventurus knowledge solutions
09.2018 - 04.2020
Customer service representative
Dell
03.2015 - 07.2018
GCSEs -
R R high school
A-Levels - Maths,Physics,Chemistry
sri chaitanya junior college
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