Prudence Beni L.
Leighton Buzzard,Bedfordsire
Summary
Customer-focused professional with over five years of experience in banking, financial services, media, and public sector. Proven ability to support clients through complex situations, effectively handle complaints, and communicate processes clearly. Committed to delivering fair and compliant outcomes while managing workloads with precision. Adaptable in fast-paced environments, fostering trust through clear communication and professionalism.
Overview
10
10
years of professional experience
Work history
UK Communities Moderator
MailOnline
London
2024.03 - Current
- Foster a positive and inclusive online environment by addressing inappropriate or harmful content promptly
- Provide timely and helpful responses to user inquiries and feedback
- Assist users with account issues, content flagging, and navigating of the platform to enhance their experience
- Enforce community guidelines with legal and editorial team
- Utilize moderation tools and software to streamline workflows and improve efficiency
A&R Assistant (part-time)
Neoteric Records
London
2022.07 - 2025.03
- Talent scouting and overseeing the artistic development of recording artists and songwriters
- Liason between artists and record label
- Handling day-to-day admin. responsabilities and completing assisgned work within deadlines and to company standards
- Processing company receipts, invoices and managed reimbursements
- Tracking and managing royalty accounting
- Schedulling meetings, travel arrangements, studio sessions and events
French Content Management Specialist
Tiktok Information Technologies UK
London
2022.09 - 2024.01
- Actively monitor and moderate user-generated content to ensure compliance with community guidelines and standards
- Developing new policies to ensure the safety of the users
- Investigating and responding to inquiries of an urgent or sensitive nature within established guidelines
- Demonstrating speed, agility, critical-thinking, and problem-solving skills
Court Clerk
Harrow Crown Court
Harrow
2022.03 - 2022.09
- Responded to in-person and telephone requests for information from general public and other involved parties
- Offered comprehensive client advice across various legal matters
- Announced charges and indictments to defendants in court and recorded defendant pleas
- Reviewed legal documents for accuracy and compliance
Customer Advisor
Halifax bank
London
2018.04 - 2022.02
- Identified client needs, providing personalised guidance to ensure outstanding customer experiences
- Managed high-volume customer enquiries across varioud channels, delivering helpful, timely and professional service
- Performed cashier duties, including balancing end-of-day banking
Gateway Assessor
Citizens Advice Bureau
London
2016.01 - 2017.11
- Served as first line of contact for customers filing complaints
- Recorded and processed customer data accurately
- Offered personable and helpful service to exceed customer expectations and reach positive conclusion
- Used time-management skills to minimise complaint lifecycle and meet regulatory timelines
Education
Bachelor of Science - Law
Staffordshire University
Stoke-on-TrentCertificate of Higher Education - Law
Institute of Legal Secretaries
London 2024.07 -
Skills
- Strong written communication and documentation skills
- Clear and confident communicator
- Strong complaint handling and conflict resolution skills
- Experience supporting vulnerable customers
- Multi-channel customer service expert (phone, email, chat, digital platforms)
- Technically confident with CRM systems and Advanced Microsoft Office (Outlook, Word, Excel)
- Knowledge of FCA regulations and Treating Customers Fairly
- Strong team player
- Multilingual : English, French, Dutch
Timeline
Certificate of Higher Education - Law
Institute of Legal Secretaries
2024.07 -
UK Communities Moderator
MailOnline
2024.03 - Current
French Content Management Specialist
Tiktok Information Technologies UK
2022.09 - 2024.01
A&R Assistant (part-time)
Neoteric Records
2022.07 - 2025.03
Court Clerk
Harrow Crown Court
2022.03 - 2022.09
Customer Advisor
Halifax bank
2018.04 - 2022.02
Gateway Assessor
Citizens Advice Bureau
2016.01 - 2017.11
Bachelor of Science - Law
Staffordshire University