PROMISE OZIOMA PROMISE
Swinton,United Kingdom
Summary
Dedicated health and safety professional with expertise in risk assessment, hazard control, and workplace inspections. Proficient in delivering health and safety training, ensuring compliance with HSE regulations, and fostering team collaboration to maintain safe working environments. Skilled in resource management, manual handling, COSHH awareness, and utilising safety reporting tools alongside Microsoft Word and Excel. Adept at problem-solving with a strong initiative to enhance workplace safety standards while supporting organisational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Instructor / Learning Ambassador (Learning & Development)
Amazon UK Services Ltd
Manchester, UK
01.2025 - 07.2025
- Deliver hands-on onboarding and safety training for new associates in compliance with SOPs and HSE standards
- Provide ongoing coaching focused on productivity, quality control, and safe material handling practices
- Foster a positive learning environment aligned with Amazon's Leadership Principles
- Adapt instructional methods to support various operational roles including stowing, sorting, induction, and scanning
- Ensure consistent adherence to strict safety procedures for all warehouse tasks
- Adhered to course guidelines and applicable standards for instruction.
FC Associate / TDR (Fulfilment Centre)
Amazon UK Services Ltd
Manchester
07.2023 - 12.2024
- Received, inspected, and stocked incoming merchandise, supplies, and equipment according to SOPs
- Inspected items for damage or defects, escalating issues to inventory control
- Maintained accurate stock levels through cycle counts and discrepancy reporting
- Ensured safe trailer docking and release operations in compliance with Amazon Yard Safety procedures (YARDI)
- Monitored and updated dock status, conducted seal inspections, and ensured timely trailer movement
- Communicated with yard drivers and shift managers using handheld and radio systems
- Performed daily safety checks and supported emergency response protocols in the dock area
- Trained new associates on TDR safety procedures and trailer systems use
Customer Service Advisor
RAC Ltd (via Concentrix)
Stretford, Manchester
03.2023 - 06.2023
- Answered inbound calls from existing RAC members, providing accurate and friendly support
- Offered clear product and service information to resolve queries efficiently
- Cross-sold additional services and upgrades to existing and new customers
- Identified opportunities to improve customer satisfaction and recover challenging interactions
Fund Transfer Officer / FLA (International Money Transfer)
Access Bank Plc
Lagos
01.2012 - 01.2023
- Functioned as Head Teller, supervising junior tellers and ensuring daily operational accuracy
- Managed cash in the branch vault, monitored cash balances, and ensured regulatory compliance
- Processed financial instruments and tax payments (FIRS, VAT, WHT, NAFDAC), RTGS/NEFT/NIP transfers, and salary schedules
- Conducted ATM reconciliation, cash loading, and foreign exchange (FX) transactions
- Issued Manager's Cheques, processed inward/outward cheques, and monitored high-value transactions
Facility Management/Safety Advisor ( internship)
intercontinental bank plc
lagos,Nigeria , Nigeria
05.2010 - 03.2011
- Recommended improvements in the workplace for enhanced worker protection.
- Collaborated with management teams to implement effective safety policies.
- Consulted on the use of protective equipment to minimise risk exposure at work sites.
- Identified need for maintenance and repair work, scheduling as necessary.
- Outlined possible safety hazards through diligent risk assessments and analyses on bank branches, ATMs and cash offices
- Delivered training sessions to improve staff awareness of health and safety procedures.
- Safe disposal of obsolete items like batteries in line with regulatory safety act.
Education
NEBOSH National General Certificate - Occupational Health & Safety
Compassa
Manchester ,UkOrdinary National Diploma (OND) - Accounting
Universal College of Technology (now The Polytechnic, Ife)
NigeriaSkills
- Risk Assessment & Hazard Control
- Health and Safety Training
- Workplace Inspections
- Communication & Incident Reporting
- Resource Management
- Manual Handling & COSHH Awareness
- Team Collaboration
- Microsoft Word
- Excel
- Safety Reporting Tools
- Knowledge of HSE Regulations
- Problem-Solving and Initiative
Certification
- NEBOSH General Certificate in Occupational Health and Safety
Affiliations
Affiliated IOSH Member
Languages
English (Fluent)
Custom
Available on request.
Timeline
Instructor / Learning Ambassador (Learning & Development)
Amazon UK Services Ltd
01.2025 - 07.2025
FC Associate / TDR (Fulfilment Centre)
Amazon UK Services Ltd
07.2023 - 12.2024
Customer Service Advisor
RAC Ltd (via Concentrix)
03.2023 - 06.2023
Fund Transfer Officer / FLA (International Money Transfer)
Access Bank Plc
01.2012 - 01.2023
Facility Management/Safety Advisor ( internship)
intercontinental bank plc
05.2010 - 03.2011
NEBOSH National General Certificate - Occupational Health & Safety
Compassa
Ordinary National Diploma (OND) - Accounting
Universal College of Technology (now The Polytechnic, Ife)
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