Promise Okon Nyah
Salford,Greater Manchester
Summary
Accomplished project manager with extensive expertise in scope definition, time scheduling and allocation, and the full project lifecycle. Demonstrates proficiency in tools such as Jira, MS Project, Balsamiq, and Visio. Adept at vendor relationship maintenance, client relations, and people management. Skilled in creating work breakdown structures, performance tracking, and implementing process improvement strategies. Committed to achieving project goals through a goal-oriented approach and advanced decision-making capacity.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Project manager
Tiege Consult Limited UK (Internship)
Remote
09.2023 - Current
- Managed budgets diligently, controlled unnecessary expenditure on projects.
- Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
- Integrated new technologies into existing systems for improved functionality.
- Ensured effective resource allocation with meticulous project scheduling.
- Developed comprehensive project plans for successful execution and delivery.
- Guided the development of project objectives, established clear performance expectations.
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
- Enhanced project efficiency by streamlining communication channels.
Customer service representative
Ibom Airlines Limited
Nigeria
03.2021 - 08.2023
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Assisted customers in making informed decisions by providing detailed product information.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Trained new hires for improved productivity and efficiency on the job floor.
- Participated in team meetings sharing best practices for improving service delivery.
- Facilitated customer loyalty programmes to enhance customer retention.
- Assisted customers with varying questions using product knowledge and service expertise.
Cabin crew member
Ibom Airlines Limited
Nigeria
03.2019 - 02.2021
- Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
- Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
- Participated actively in pre-flight briefings, gaining awareness of relevant details about the journey ahead for better preparedness.
- Coordinated effectively with ground staff during boarding and deboarding processes ensuring minimal delays.
Education
Master of Science - International Business
University of Plymouth
Plymouth 09.2023 - 09.2024
Bachelor of Science - Business Education (Accounting)
University of Uyo
Nigeria 01.2010 - 07.2015
Skills
- Scope definition
- Time scheduling and allocation
- Project lifecycle expertise
- Vendor relationship maintenance
- Proficient in jira
- Decision making capacity
- Goal-Oriented approach
- Work breakdown structure creation
- MS project proficiency
- Advanced excel proficiency
- Familiarity with gantt charts
- Microsoft project mastery
- Process improvement strategies
- Client relations
- Meeting facilitation
- Performance tracking
- People Management
- Proficient in Balsamiq
- Proficient in Visio
Certification
CPD Certification in Business Analysis and Project Management Office
Languages
English
Fluent
Timeline
Project manager
Tiege Consult Limited UK (Internship)
09.2023 - Current
Master of Science - International Business
University of Plymouth
09.2023 - 09.2024
Customer service representative
Ibom Airlines Limited
03.2021 - 08.2023
Cabin crew member
Ibom Airlines Limited
03.2019 - 02.2021
Bachelor of Science - Business Education (Accounting)
University of Uyo
01.2010 - 07.2015
CPD Certification in Business Analysis and Project Management Office
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