Promise Mbaigbo
Cheltenham,Gloucestershire
Summary
Results-oriented Sales Representative with expertise in consultative selling and objection handling. Experienced in high-ticket sales, converting warm appointments into substantial deals. Effectively collaborates with teams to enhance customer satisfaction and drive revenue. Committed to implementing follow-up processes to maximise conversion rates and deliver tailored solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Anglian Home Improvements
05.2025 - Current
- Conduct high‑ticket in home consultations for windows, doors, and Roof trims.
- Deliver consistent monthly revenue of £40k–£125k outperforming regional benchmarks
- Built strong rapport with homeowners, driving increase in referrals.
- Collaborate with surveyors and installation teams to ensure seamless customer experience
- Maintain disciplined follow up processes to maximise conversion rates
- Achieved company targets through effective implementation of sales strategies.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Generated sales by prospecting leads, cold calling and closing deals.
- Consistently surpassed sales targets, demonstrating reliability and effectiveness.
- Listened intently to customers to identify upselling opportunities.
- Approached customers with consultative mentality to uncover and meet specific requirements.
Support Worker
Ivy court
02.2023 - 05.2025
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Facilitated independence for service users, empowering them to engage actively in community activities.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Monitored and recorded client behaviours, engagement levels, skill advancements, and significant incidents to inform care strategies.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Supported clients in social, physical, and emotional aspects to enhance their integration into the local community.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Managed and diffused violent situations with clients, ensuring safety for all involved.
- Helped clients access community medical, housing and transportation resources.
Sales Manager
St France Iso Best Limited
12.2018 - 09.2021
- Guided sales team through negotiations, securing mutually beneficial deals for clients and company.
- Fostered relationships with key clients, securing long-term contracts and boosting revenue growth.
- Managed sales pipeline, ensuring consistent business flow and achievement of sales objectives.
- Facilitated regular team meetings to discuss targets, strategies, and address any issues impacting sales performance.
- Oversaw after sales support services, ensuring high levels of customer satisfaction and repeat business.
- Negotiated favourable terms with suppliers and partners, reducing costs and improving profit margins.
- Analysed strategies for strengths and weaknesses, adjusting approaches to sustain sales trajectory.
Education
Master of Science - Cyber Security with Advanced research
University of Hertfordshire
Hatfield01-2024
Bachelor of Science - Company Science
Anambra state University
Anambra01-2018
Skills
- Sales expertise
- Sales strategy
- Product and service sales
- Sales implementation
- Face-to-face selling
- Upselling techniques
- Customer relationship management
- Client engagement
- Field sales
- Negotiation skills
- Problem solving strength
- Team leadership
- Teamwork and collaboration
- Communication skills
- Emotional intelligence
- Customer rapport
- Sales closing
- Ethical selling techniques
- Product demonstration
- Negotiator
- Opening and closing procedures
- Client prospecting
Languages
English
Proficient
C2
Certification
- [Internal Anglian Training] certified
- Customer Service and Sales Qualification
- [High Ticket Sales Training] certified
Accomplishments
- Made the top three (3) salesman of the week just after weeks of joining the company
- Hit my monthly target in a week just two weeks after my training
- Became the top sales man of the whole central west region of the company
- Generated almost £1 million in sales last than 1year joining the company.
- constantly generating leads and converting it into orders.
REFERENCES
- Available upon request
Timeline
Sales Representative
Anglian Home Improvements
05.2025 - Current
Support Worker
Ivy court
02.2023 - 05.2025
Sales Manager
St France Iso Best Limited
12.2018 - 09.2021
Master of Science - Cyber Security with Advanced research
University of Hertfordshire
Bachelor of Science - Company Science
Anambra state University