PROMISE HARRY
Doncaster
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills, I am prepared to make a valuable contribution to team success and achieve positive results. Ready to take on new challenges and advance organizational objectives with dedication, enthusiasm, and a positive attitude.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Relationship Specialist
Federal Medical Center
06.2023 - 11.2024
- Enhanced client loyalty, boosting retention rates from 20% to 45% via tailored solutions.
- Achieved a rise in issue resolution efficiency, reaching 80% due to the implementation of improved customer service procedures.
- Enhanced service quality, resulting in a rise of customer satisfaction to 95%.
- Achieved faster issue resolution with a 20% decrease in turnaround.
Health Assistant
Federal Medical Center
03.2012 - 05.2023
- Supported clients in routine tasks, enhancing self-sufficiency and boosting satisfaction percentages from 70% to 90%.
- Facilitated engaging activities, including music therapy and outdoor outings, boosting client participation to 90%.
- Facilitated personal goal accomplishment, boosting success rates to 80%.
- Implemented health protocols effectively, achieving a 30% reduction in incident occurrence.
- Optimized teamwork dynamics, leading to a 25% growth in efficiency.
Assistant Librarian
University of Uyo
07.2019 - 01.2021
- Delivered research support to over 500+ users per semester, boosting user satisfaction rates from 85% to 95%
- Enhanced library collection management efficiency from 70% to 95% by implementing systematic cataloguing
- Conducted 20+ workshops annually, increasing attendance rates from 50% to 80%
- Resolved complex technical issues within 2 hours, improving response time success rates from 85% to 95%
- Designed literacy programs, increasing student research skill levels by 40%
Education
Diploma - Customer Service
Allison
Distant Learning 2024
Diploma - Project Management
Allison
Distant Learning 2024
Bachelor of Library and Information Science -
University of Uyo
Uyo01.2019
Skills
- Organizational skills
- Team collaboration
- Relationship Building
- Customer Retention
- Effective Communication
- Emotional Intelligence
- Time management
- Adaptability
- Conflict Resolution
- Negotiation
- Manual handling
- Empathy
- Technical Support
- Library Resource Management
Certification
- Certificate in Mental Health Care: MCA DoLS
- Certificate in Children and Adult Safeguarding
- Certificate in Manual Handling
- Librarians Registration Council of Nigeria
- Public Relations and Customer Service Excellence
- Conflict Resolution and Negotiation Strategies
- Food Hygiene and Handling
Languages
English (Excellent)
Personal Information
Warehouse Assistant
Hobbies and Interests
- Community Development
- Wellness Programs
Timeline
Customer Relationship Specialist
Federal Medical Center
06.2023 - 11.2024
Assistant Librarian
University of Uyo
07.2019 - 01.2021
Health Assistant
Federal Medical Center
03.2012 - 05.2023
Bachelor of Library and Information Science -
University of Uyo
Diploma - Customer Service
Allison
Diploma - Project Management
Allison
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