Summary
Overview
Work History
Education
Skills
Timeline
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Brad Hammond

Hospitality Professional
Edinburgh

Summary

Hospitality professional with extensive experience in hotels bringing strong focus on optimising guest experiences and operational efficiency. Known for fostering collaborative team environments and adapting to changing circumstances seamlessly. Possess key skills in conflict resolution and inventory management combined with professional demeanor and commitment to excellence.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Front of House Staff Member

Mewett Group
10.2024 - 01.2025
  • Strengthened relationships with regular customers through personalised interactions and attention to their preferences, fostering a sense of community within the establishment.
  • Established welcoming atmosphere by greeting each customer warmly.
  • Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.

Hotel Management Trainee

Otto Hotels
04.2021 - 02.2024
  • Enhanced hotel operations efficiency by assisting in various departments such as front desk, housekeeping, and food and beverage.
  • Developed strong relationships with vendors for timely delivery of supplies and services at competitive prices.
  • Addressed guest complaints professionally, resolving issues quickly to maintain a high level of satisfaction.
  • Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
  • Maintained positive lobby presence, pleasantly greeting guests and employees.
  • Streamlined check-in and check-out processes by utilising hotel management software effectively.

Education

National Diploma (QCF) - Creative Media Production & Technology

West Suffolk College
Bury St Edmunds
04.2001 -

Skills

Espresso machine operation

Opening and closing duties

Cash handling

Friendly and outgoing

Exceptional customer service

Team collaboration

Software management systems

Sales and marketing

Timeline

Front of House Staff Member

Mewett Group
10.2024 - 01.2025

Hotel Management Trainee

Otto Hotels
04.2021 - 02.2024

National Diploma (QCF) - Creative Media Production & Technology

West Suffolk College
04.2001 -

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