Lucy Allen
Upton Upon Severn
Summary
Dynamic and results-driven professional with extensive experience. Excelling in administrative support and customer service. Proven ability to enhance office efficiency through task delegation and performance improvement. Skilled in MS Office and committed to maintaining data confidentiality while fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
Administrator
Haresfield Surgery
09.2024 - 04.2025
- Maintained personnel records and updated internal databases to support document management.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
Receptionist
St Saviour’s Surgery
01.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Routed incoming mail and messages to relevant personnel without delay.
Business Support Officer
Sandwell Hospital
07.2023 - 12.2023
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Contact Centre Agent
Sandwell Hospital
09.2019 - 07.2023
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Facilitated communication with customers using telephone and email.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Delivered services to customer locations within specific timeframes.
Education
NVQ Level 2 - Customer Service
Sandwell Hospital
West Bromwich 12.2020
GCSE - English Language
Sandwell Hospital
West Bromwich 09.2020
Mathematics
Home Education
07.2017
Skills
- Performance improvement
- Task delegation
- Honest and ethical
- Personable and approachable
- Administrative support
- Administrative improvement
- Attention to detail
- Verbal and written communication
- Office administration
- Customer service
- Document control
- Data confidentiality
- Deadline adherence
- Work Planning and Prioritization
- Goal setting
- Record preparation
- MS office
- Business administration
- Data entry
- Time management
- Email management
- Reporting and documentation
Accomplishments
Level 1 Medical Terminology
BLS Training
Timeline
Administrator
Haresfield Surgery
09.2024 - 04.2025
Business Support Officer
Sandwell Hospital
07.2023 - 12.2023
Receptionist
St Saviour’s Surgery
01.2023 - 09.2024
Contact Centre Agent
Sandwell Hospital
09.2019 - 07.2023
NVQ Level 2 - Customer Service
Sandwell Hospital
GCSE - English Language
Sandwell Hospital
Mathematics
Home Education
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