PRIYA SUTRADHAR

• Supervise and lead a dynamic team of restaurant staff, ensuring a positive and cohesive working environment
• Oversee day-to-day restaurant operations, including daily opening and closing procedures, coordinating shifts and managing floor and kitchen activities to meet service standards
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity
• Train, mentor, and develop team members, fostering a culture of continuous improvement and exceptional customer service
• Maintain high standards of food quality, presentation, and service, ensuring adherence to health and safety regulations
• Handle customer inquiries, feedback, and complaints promptly and professionally, striving to enhance the overall guest experience
• Monitor and enforce adherence to company policies, procedures, and hygiene standards
• Demonstrate strong leadership skills, including the ability to make decisions under pressure and motivate the team to achieve common goals

• Pre-sales - Identify marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share
• Sales & Account Management - Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities; business development
• Marketing Communication - Marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events
• Bid Management - Responding to tender documents, writing proposals, reports and supporting literature.
• Contacted and converted potential customers via telephone/Inbound Telephony, email, digital chat and in-person enquiries.

Product Marketer: Client Name - ABP eVentures Private Limited (November 2023-April 2024)

• Identified new customer segments and target audiences to expand reach
• Developed and executed sales promotions, increasing revenue through targeted campaigns
• Oversaw email, push, SMS, In-app and Onsite marketing campaigns, optimising content and delivery for maximum impact
• Monitored campaign performance to analyse and report results
• Conducted market research and competitive analysis to stay current on trends and update marketing strategies, identify trends, opportunities, and threats
• Collaborate with sales and product teams to align marketing efforts with business objectives
• Collaborated with content and design teams to create engaging social media posts to increase product awareness

• Pre-sales
• Business Strategy Development
• New Business Acquisition
• Account Management - Supported on-time project completion, working within client requirements and budget constraints.
• SAP end-user support for Tech Printing Industry

• Managing sales revenue of restaurants & banquets and successfully achieving the revenue targets
• Identifies and researches potential prospects, develops new accounts, cold calls and telemarketers prospects
• Planned and efficiently organised activities, details and timelines for large- and small-scale events.
• Maintains knowledge of all Company products, services, and marketing techniques, ordering procedures and pricing schedules
• Travelling to assigned territory on a regular basis and maintains a positive working relationship with all accounts and prospects
• Works proactively and resolves any service, product, quality, delivery or return issues that may arise
• Leading a team of 10 members
• Implementing IT Integration to Enable Seamless MIS Reporting – Streamlining Sales and Operations Data via Micros Symphony, SAP, and Opera
• Consistent Achiever of High CSI score as a key KPI through client feedback system
• Innovation- Implementation of New marketing and sales ideas
• Parallel major responsibility was Inventory Management of boutique – Daily, Monthly and Annual Closure
• Experience in SAP Core Team end-user support.
• Worked with department heads to determine requirements for procurement activities.
• Monitored inventory needs and worked with procurement team to facilitate supply chain operations.