Priyasha Jaintilal
Leicester
Summary
Experienced IT professional with 2.6 years of expertise in mobile device management, technical support, and application deployment within the healthcare sector. Adept at managing IT systems, troubleshooting complex issues, and providing comprehensive support for mobile devices. Proven ability to collaborate with cross-functional teams to optimize system performance and ensure seamless application functionality. Currently pursuing an MSc in Entrepreneurship Management and Innovation, seeking to leverage my technical expertise and problem-solving skills in an Application Management role to enhance business operations and support strategic goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Associate/ (Work on account University hospital of Leicester - Mobile Engineer Role)
NTT DATA
01.2022 - Current
- Provided onsite mobile service engineering for healthcare customers, ensuring high availability and performance of mobile devices.
- Demonstrated ability to troubleshoot complex issues and provide effective solutions in timely manner
- Maintained accurate records of service calls and repairs and ensured that customers' were satisfied with the results
- Managed IT support requests, rapidly diagnosing and resolving technical issues to minimize downtime.
- Analyzed work to generate logic for new systems, procedures and tests.
- Trained team members on IT solutions, contributing to improved knowledge sharing and support capabilities.
- Develop and maintain documentation for IT systems and processes
- Led the migration of 2000+ iOS devices from MobileIron to Microsoft Intune, ensuring seamless transition with minimal disruption.
- Led requirement gathering sessions with stakeholders to identify business needs and translate them into technical specifications, enhancing user efficiency and satisfaction.
- Collaborated with the Data Centre and networking teams to implement custom labels and settings on devices, enhancing their usability for specific departments.
- Experienced working with various IT systems such as: Intune, Mobile Iron, Ivanti LANDesk, Apple Business manager, EE Mobile manager etc
- Collaborate with other IT teams such as data Centre, networking team, and application team as well as outside the company i.e., EE to solve IT issues
- Managed and maintained inventory of IT assets.
- Inspected equipment, assessed functionality, and optimized controls.
RA Agent
NTT DATA
11.2020 - 12.2021
- Managed user authentication and access for NHS systems, ensuring secure and compliant access to critical applications.
- Accountable for granting user access and verify user ID
- Supported the Registration Authority by managing the care identity service portal, issuing smartcards, and troubleshooting user access issues.
- Handling Registration authority mailbox and answering user queries
- Provided training and support to new users, particularly junior doctors, to ensure they were equipped with the necessary tools and applications for their roles.
- Played a key role in IT projects, including the migration of 3G/4G SIM cards, ensuring smooth transitions and continuous connectivity.
Student Advisor
Nottingham Trent University
09.2018 - 05.2019
- Communicated with future students and parents and provided insight about IT courses and shared my experience
- Participated and provided my support to staffs on events such as open days and applicant visit days
- Provided support to students by volunteering as student assistant in support classes
- Support corporate events held by university and engaging professionally with staff members.
Education
MSc Entrepreneurship Management and Innovation -
University of Bath
Bachelor of Science in Information and Communication Technology - First Class -
Nottingham Trent University
Nottingham, United Kingdom05.2020
Higher National Diploma in Information Technology and Business Finance -
Gateway Community College
05.2017
GCSE - undefined
Hamilton Community College
06.2014
Skills
- Technical Expertise: Mobile Device Management (MDM), Intune, MobileIron, Apple Business Manager
- Application Support: Application Configuration, User Access Management, ITIL Processes
- Troubleshooting & Problem Solving: Incident Resolution, Root Cause Analysis, Technical Support
- Collaboration: Cross-functional Teamwork, Stakeholder Communication, Documentation
- Programming: Python, SQL Fundamentals, PHP, XML, Front-End Development (HTML, CSS, JavaScript)
- Project Involvement: System Migration, Application Testing, IT Asset Management
Certification
- National Registration Authority and Smartcard Policy (RAP) (2020)
- Certification for the completion of virtual internship in Technology Internship Experience at Bright Network (2020)
Languages
English
Native language
Gujarati
Proficient
C2
Gujarati
Proficient
C2
Timeline
Senior Associate/ (Work on account University hospital of Leicester - Mobile Engineer Role)
NTT DATA
01.2022 - Current
RA Agent
NTT DATA
11.2020 - 12.2021
Student Advisor
Nottingham Trent University
09.2018 - 05.2019
GCSE - undefined
Hamilton Community College
MSc Entrepreneurship Management and Innovation -
University of Bath
Bachelor of Science in Information and Communication Technology - First Class -
Nottingham Trent University
Higher National Diploma in Information Technology and Business Finance -
Gateway Community College
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