Summary
Overview
Work history
Education
Skills
Timeline
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Priyanshu Patel

Wembley,middlesex

Summary

Dedicated professional with expertise in customer service and payment processing, excelling in high-volume dining environments. Skilled in menu Memorisation and upselling, consistently enhancing guest experiences and driving sales. Committed to leveraging these skills to contribute effectively to a dynamic team within the hospitality industry.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Waiter

Whitbread PLC
Hammersmith, Hammersmith and Fulham
09.2024 - 06.2025
  • Facilitated prompt order delivery by collaborating effectively with kitchen staff.
  • Minimised waiting times through efficient table clearing after use.
  • Contributed to timely service delivery by assisting in food preparation.
  • Greeted guests warmly, fostering a welcoming atmosphere.
  • Clarified dish components to aid customers' decision-making processes.
  • Relayed customer feedback to management for continuous improvement.
  • Maintained exceptional hygiene standards by cleaning and organising food storage areas.

Team leader

Four Seasons Hotel
Fleet, Hampshire
10.2022 - 08.2024
  • Devised actionable plans towards achieving set business objectives within deadlines.
  • Encouraged open communication, fostering a positive work culture.
  • Improved customer satisfaction through close collaboration with the team.
  • Monitored daily operations whilst reducing operational cost significantly.
  • Implemented new working methods which improved overall efficiency of the team operations.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

Crew trainer

McDonald's
City of London, Middlesex
08.2021 - 08.2022
  • Promoted process consistency amongst staff by demonstrating best practice procedures regularly.
  • Ensured adherence to company standards with meticulous instruction.
  • Developed detailed training manuals, increasing overall crew understanding of procedures.
  • Conducted regular knowledge assessments, ensuring continual improvement in task execution.
  • Reinforced hygiene and food safety procedures.
  • Trained [ 20 ] employees in customer service, food safety and performance requirements.

Education

Bachelor of Business Administration - International Business Management

University of West London
London
08.2021 - 09.2025

Skills

  • Customer service and support
  • Payment processing
  • High-volume dining management
  • Menu knowledge
  • Upselling techniques

Timeline

Waiter

Whitbread PLC
09.2024 - 06.2025

Team leader

Four Seasons Hotel
10.2022 - 08.2024

Crew trainer

McDonald's
08.2021 - 08.2022

Bachelor of Business Administration - International Business Management

University of West London
08.2021 - 09.2025

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Priyanshu Patel