Summary
Overview
Work history
Education
Skills
Serviced Accommodation Manager
Timeline
Generic

Priyanna Tailor

Milton Keynes

Summary

Reliable and driven property professional with experience managing serviced accommodation and delivering high standards of customer service. Skilled in guest relations, property maintenance, and short-term rental operations across platforms like Airbnb and Booking.com. Strong background in sales and communication, with a proven ability to manage multiple properties, maintain 5-star guest reviews, and ensure smooth day-to-day operations. Committed to creating positive guest experiences and maintaining high-quality, well-presented properties.

Overview

4
4
years of professional experience

Work history

Inventory clerk

miServices
01.2024 - Current
  • Conduct detailed property inspections at check-in, check-out, and mid-tenancy stages, identifying changes in condition and ensuring compliance with tenancy agreements
  • Prepare clear, concise, and professional inventory reports used by landlords and letting agents to manage deposits and dispute resolution
  • Maintain accurate records of furniture, fittings, appliances, and general property condition across a portfolio of rental properties
  • Liaise with tenants, landlords, and property managers to coordinate access, explain findings, and handle queries professionally
  • Prioritise and organise appointments effectively, particularly during peak move-in/move-out periods, ensuring all reports are completed to tight deadlines
  • Observe and report any maintenance issues or health and safety concerns, supporting property upkeep and compliance
  • Uphold high attention to detail and impartiality to deliver trusted, evidence-based reporting that supports fair outcomes for all parties
  • Develop knowledge of housing standards, tenancy law, and deposit protection processes to better support property management operations

Mortgage Customer Relations Advisor

Connells Group
Milton Keynes , Milton Keynes
06.2022 - 01.2024
  • Inputted mortgage, protection and general insurance applications in line with relevant requirements and supporting documentation.
  • Employed exceptional telephone skills, outgoing personality and empathetic listening to help clients through home purchases.
  • Recorded information about inquiries and complaints within internal database.
  • Offered current, accurate advice on optional solutions for concerns.
  • Investigated issues with mortgages and insurance policies by finding evidence to understand the causation. Also understanding the perspectives from the lender, consultant and the client to ensure there is a fair outcome.

Fraud Analyst

TSYS Payment Solutions
Milton Keynes, Buckinghamshire
11.2021 - 08.2022
  • Appropriately handled and completed cardholder's correspondence, processing relevant dispute chargebacks and requests.
  • Reviewed cases of disputes of customer claims, referring to merchants with pay and no-pay recommendations.
  • Processed dispute administration, collating customer declarations and proceeding accordingly.
  • Logged and reviewed dispute cases, performing status assessments of the stage of the dispute.
  • Conducted regular reviews and official audits to validate recordkeeping and controls.
  • Investigated suspected cases of fraud and theft involving small numbers of transactions or complex systems.
  • Assessed accounts and accounting systems in cases of alleged criminal activity.
  • Trained new employees on accounting principles and company procedures.
  • Helped resolve disputed claims as official client representative to tax officials.

Education

GCSE -

Shenley Brook End School
Milton Keynes

A-Levels -

Shenley Brook End School
Milton Keynes

Diploma of Higher Education - Access to Higher Education Diploma (Law)

Distance Learning Centre
Milton Keynes
07.2021

Skills

  • Property and tenancy management
  • Short-term rental operations (Airbnb, Bookingcom)
  • Inventory inspections and report writing
  • Guest and tenant relations
  • Maintenance and contractor coordination
  • Time management and task prioritisation
  • Health and safety awareness
    Conflict resolution and customer service
  • Sales and communication
  • Property refurbishment and presentation

Serviced Accommodation Manager

Self-Employed | [Milton Keynes] | [02/03/2023]

  • Successfully manage subleased serviced accommodation properties for short-term rentals on platforms such as Airbnb and Booking.com
  • Oversee end-to-end operations including guest check-ins/check-outs, bookings, and customer service, consistently maintaining 5-star review ratings
  • Coordinate housekeeping, repairs, routine maintenance, and emergency callouts through a trusted network of specialised contractors
  • Conduct regular property inspections to uphold safety and presentation standards
  • Lead refurbishment projects, including interior design and renovation, ensuring properties are finished to a high-quality standard
  • Implement efficient systems and procedures to maximise occupancy, guest satisfaction, and operational performance

Timeline

Inventory clerk

miServices
01.2024 - Current

Mortgage Customer Relations Advisor

Connells Group
06.2022 - 01.2024

Fraud Analyst

TSYS Payment Solutions
11.2021 - 08.2022

GCSE -

Shenley Brook End School

A-Levels -

Shenley Brook End School

Diploma of Higher Education - Access to Higher Education Diploma (Law)

Distance Learning Centre

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Priyanna Tailor