Priyanka Sabulal
Edinburgh
Summary
Activities ㅡ Skills Lead Business Analyst with 16 years of experience across banking, customer rating and digital transformation domains. Demonstrated expertise in process analysis, stakeholder management and operational coordination. Proficient in creating "As-Is/To-Be" process documentation and delivering business value through collaboration. Led digital transformation initiatives in 2 large international banks, implementing measurable improvements in workflows, cost efficiencies, and system alignment.
Overview
18
18
years of professional experience
Work history
Lead Business Analyst
04.2022 - Current
- Streamlined the Mortgage Advice Process for a Leading bank in UK and enhanced the process efficiency by 100%
- Experience in managing and supporting a team of 4-5 Business analysts
- Developed multilingual portals as a System Analyst in the early stages of my career
- Have driven the complete Agile life cycle starting from the envisioning phase to the release
- Created Workflow and Process mapping using Miro and Lucid
- Created Product backlog, User stories, Defined acceptance criteria, prioritized requirements leveraging Jira/Confluence /Azure DevOps
- Gathered Non-Functional Requirements
- Coordinated the end-to-end testing
- Process Mapping (As-Is/To-Be), Process Modelling
- Continuous Improvement and Operational Coordination
- Stakeholder Engagement and Knowledge Transfer
- Project and Change Management
- Documentation (Wireframes, Roadmaps, Induction Manuals)
- Testing Coordination (SIT, UAT, Route to Live)
- Proficient in Change Management and Release governance
- Tools: Jira, Confluence, Azure DevOps, ServiceNow, MS Visio, Miro, Lucid, Figma and HP ALM
- A leading bank in the UK /, Conducted "As-Is" and "To-Be" process mapping to identify gaps and align operations with future state solutions
- Partnered with Product Owners, SMEs, Business users and architects to refine requirements and understand the feasibility
- Work alongside the Architects and Engineering team to understand the technical feasibility/gaps and build a roadmap to achieve the target state
- Identify Gaps and Clarify the requirements of the Customer Journey (To-be)
- Creation of Wireframes
- Collaborated with UX Designers for creating prototypes
- Breaking down the High- Level Requirements/Epics into User stories and managing them in Jira
- Responsible for every change and ensuring on time delivery and achievement of planned outcomes
- Delivered induction manuals and conducted end-user training to ensure business readiness and smooth process implementation
- Software/Tools: Jira, Confluence, Miro, Figma and ServiceNow
- A leading
Senior Business Analyst
04.2019 - 03.2022
- Directed a team of Business Analysts to deliver a global web transformation program, achieving on-time delivery for multiple geographies
- Developed detailed "As-Is" and "To-Be" process maps, identifying key improvement opportunities for user workflows and system design
- Elicitation, Analysis, validation and documentation of requirements from the scheduled meetings with the Product Owner, Country teams and scrum teams
- Created Product Document for the Standard Global Solution
- Produced user stories, process documentation, and market-specific customizations, ensuring alignment with stakeholder requirements
- Collaborated with QA teams to ensure comprehensive SIT and UAT testing, delivering high-quality digital solutions
- Created user flow diagrams and organized KT sessions with multi-disciplinary teams
- Collaborated with the key stakeholders from technology and business to define the future state capabilities
- Software/Tools: Azure DevOps, Jira, Lucid
- A leading bank in Australia /
06.2016 - 03.2019
- Conducted detailed requirements analysis and scope definition to align with business objectives
- Authored "As-Is/To-Be" process maps to identify system and procedural gaps, proposing targeted improvement opportunities
- Recurring workshops with the business for clarifications/questions
- Creating user stories, defining user acceptance criteria and maintaining backlogs
- Coordinated defect tracking and end-to-end testing activities, ensuring timely and quality project delivery
- Software/Tools : Jira, Confluence, HP ALM
- A leading bank in the US / Business Analyst-Scrum Master
08.2015 - 05.2016
- Performed requirement elicitation using interviews, document analysis and requirements workshops
- Created product backlogs and user stories in Rally and ensuring alignment with test cases
- Planned all Sprints/Releases and coordinated the demo after each sprint
- Conducted daily stand-up meetings
- Conducted stakeholder sessions across regions, aligning deliverables with business expectations
- As an end-to-end BA, I led the business analysts of individual application teams
- Software/Tools : Rally, MS Office, MS Visio, HP ALM
- Customer Rating Company in the US / Business Analyst(Waterfall)
Developer & Business Analyst
08.2010 - 05.2015
- Created SRS and FSD in the JAMA tool
- Created "As-Is" and "To-Be" process maps and contributed to system integration discussions
- Prepared process flow diagrams, wireframes and business process descriptions, driving operational efficiency
- Created Non-Functional Requirements and health check of different Web pages
- Contributed to classification of data and data modeling discussions
- Developed Interface Control Document (ICD) which was referred for integration across different platforms, enhancing data accuracy
- Worked with multiple stakeholders like risk, business & product team to conclude/sign-off on Business requirements
- Integration testing of deliverables before moving to QA
- Software/Tools : JAMA, HP QC 12
- Loyalty Management Program in a Leading Bank
01.2008 - 07.2010
- Involved in the development of online catalog, redeem and transfer functionality of membership rewards
- Worked as business analyst for implementing Points forfeiture and reinstatement across different markets
- Involved in the digital transformation
- Prepared SRS documents and coordinated testing activities
- Coordinated integration testing of deliverables, ensuring seamless functionality before UAT deployment
- Tracked and promoted bug fixes
- Part of WAS 4 to WAS 6 migrations.
Education
BCS Business Analysis Certificate -
Bachelor of Technology - ELECTRONICS & BIOMEDICAL ENGINEERING
Cochin University of Science and Technology
2007
Skills
- BCS FOUNDATION
- MICROSOFT AZURE AZ-900
- Business process documentation
- Change analysis
- Requirements gathering
- Workflow mapping
- Miro
- Agile/scrum projects
- IT systems analysis
- Change management
Accomplishments
- Certified Scrum Master (CSM)
Timeline
Lead Business Analyst
04.2022 - Current
Senior Business Analyst
04.2019 - 03.2022
06.2016 - 03.2019
08.2015 - 05.2016
Developer & Business Analyst
08.2010 - 05.2015
01.2008 - 07.2010
Bachelor of Technology - ELECTRONICS & BIOMEDICAL ENGINEERING
Cochin University of Science and Technology
BCS Business Analysis Certificate -
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