Priyanka Rami
HAYES,City of London
Summary
Dedicated professional with expertise in policy interpretation and application, demonstrating strong skills in risk assessment and policy administration. Proficient in adapting to regulatory changes while ensuring compliance and operational efficiency. Highly skilled in Microsoft Office Suite, with exceptional time management abilities that enhance productivity. Committed to leveraging these competencies to drive strategic goals and improve organizational effectiveness.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Customer support specialist
Tesco
Greenford, City of London
2012.04 - Current
- Used multiple CRM systems to streamline daily customer interactions efficiently.
- Built personalised solutions to keep customer satisfaction consistent at all times.
- Updated product knowledge regularly to provide accurate information to customers.
- Handled inbound calls to deliver smooth customer experience.
- Streamlined processes for quicker problem-solving and improved productivity.
- Fostered positive relationships with customers using empathetic communication skills.
- Handled complaints effectively, resulting in increased loyalty from customers.
Customer care representative
Vodafone Group
Ealing Broadway, Ealing
2008.10 - 2012.04
- Managed high-volume customer inquiries using clear, professional responses daily.
- Conducted outbound calls courteously to resolve outstanding matters promptly.
- Prioritised tasks daily to meet and exceed company objectives and goals.
- Delivered exceptional service through timely replies to customer queries.
- Promoted cross-departmental collaboration to improve service delivery consistently.
- Navigated multiple software systems skilfully to speed up task completion.
- Handled sensitive information confidentially to protect customer privacy rights.
Education
Certificate of Higher Education - Accounting
University of Gujrat
Ahmedabad / India 2005.04 - 2008.01
Skills
- Focused persistence
- Policy interpretation and application
- Adaptable to regulatory changes
- Risk assessment proficiency
- Policy administration
- Microsoft Office Suite proficient
- Time management proficiency
Certification
level 2 retailer apprenticeship
city & guilds
Tesco
sept 2012 -jun 2025
Timeline
Customer support specialist
Tesco
2012.04 - Current
Customer care representative
Vodafone Group
2008.10 - 2012.04
Certificate of Higher Education - Accounting
University of Gujrat
2005.04 - 2008.01