Priyanka R
Assistant Manager
THIRUVANANTHAPURAM
Summary
Dynamic Assistant Manager at Thomas Cook India Ltd, adept at enhancing customer satisfaction and fostering teamwork. Skilled in operations management and problem-solving, I successfully mentored junior staff and collaborated on strategic growth initiatives, creating a positive work environment that improved service quality and efficiency.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Assistant Manager
Thomas Cook India Ltd
10.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Responsible for overseeing daily operations and coordinating forex services.
- Manage TT remittance,handling FCY and travel card service needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Master of Science - MCA
Musaliar College of Engineering And Technology
Pathanamthitta 04.2001 -
Bachelor of Science - Computer Science
University Institute of Technology
Adoor 04.2001 -
Skills
Operations management
Branch Operations
Team leadership
Employee performance evaluations
Problem-solving
Task delegation
Team motivation
Time management
Decision-making
Professional Achievements
Nominated for PRIDE award for best performer in the Quarter 1 (Thomas Cook India Ltd,2023).
Received PRIDE award for the category of Delighting the customer's in Quarter 2(Thomas Cook India,Ltd 2023).
Timeline
Assistant Manager
Thomas Cook India Ltd
10.2021 - Current
Master of Science - MCA
Musaliar College of Engineering And Technology
04.2001 -
Bachelor of Science - Computer Science
University Institute of Technology
04.2001 -
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