PRIYANKA GHALE
Basingstoke,Hampshire
Summary
Proven track record in customer service roles, demonstrating reliability and efficiency. Background in healthcare enhances ability to maintain composure under pressure and communicate effectively. Strong commitment to teamwork, responsibility, and safety aligns with British Airways' standards. Dedicated work ethic and eagerness to learn contribute positively to team dynamics and service excellence.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Nurse
Frimley Park Hospital
2025.09 - 2026.01
- Demonstrated strong communication skills when interacting with patients, their families, and the multidisciplinary team (MDT), and accurately documented all relevant information in the CRS to ensure continuity of care and prevent any compromise in patient safety
- Applied skills and experience from previous roles to deliver higher standards of care, reflecting values of excellence, responsibility, and teamwork
Orthopaedics, Trauma and Plastic
Royal London Hospital
2023.01 - 2025.09
- Delivered high standard of care to individuals from diverse ethnic and cultural backgrounds.
- Prioritised tasks effectively while caring for critically ill patients.
- Collaborated with team members to ensure consistent, high-quality patient care.
- Implemented evidence-based post-operative care plans, including wound care and pain management.
- Monitored for signs of deterioration, escalating concerns to multidisciplinary team promptly.
- Provided guidance and teaching to nursing students, enhancing their clinical knowledge and skills.
- Fostered trust values in all interactions with patients and colleagues.
Waitress
Yamazaki Restaurant
2022.09 - 2023.12
- Proactively assisted customers with product selections, answered queries, and improved their understanding of the menu—especially for those new to Japanese cuisine—to enhance sales and ensure an excellent customer experience.
- Communicated accurately with sushi chefs and team members to ensure precise orders and smooth service, demonstrating strong teamwork and attention to detail.
- Efficiently managed dine-in service, bookings, take-out, and delivery orders during busy periods, maintaining organisation and high service standards
Waiteress
Sherpa Kitchen
2021.09 - 2023.12
- Ensured accurate order management through clear communication in a fast-paced environment.
- Maintained cleanliness and organisation of workspace to adhere to food safety regulations.
Crew Member
Welcome Break
2016.08 - 2022.03
- Delivered excellent customer service through clear, positive interactions to ensure the best customer experience
- Worked effectively with team members to complete tasks efficiently and uphold high service standards
- Maintained cleanliness by sweeping, wiping surfaces with appropriate cleaning solutions, disposing of waste properly, and restocking supplies
- Trained new employees on procedures, health and safety and how to deal with complaints from customers
Education
BSc(Hons) - Adult Nursing Health & Social Science
City University of London
2019.01 - 2022.01
Language
English
Nepali
Hindi
Timeline
Nurse
Frimley Park Hospital
2025.09 - 2026.01
Orthopaedics, Trauma and Plastic
Royal London Hospital
2023.01 - 2025.09
Waitress
Yamazaki Restaurant
2022.09 - 2023.12
Waiteress
Sherpa Kitchen
2021.09 - 2023.12
BSc(Hons) - Adult Nursing Health & Social Science
City University of London
2019.01 - 2022.01
Crew Member
Welcome Break
2016.08 - 2022.03