Priyadharsini somasundaram
Service Management Specialist
West Drayton,United Kingdom
Summary
Accomplished Service Design & Transition Manager with extensive expertise in service management. Certified in ITIL V4 and Professional Scrum Master, demonstrating a strong foundation in industry best practices. Adept at implementing Six Sigma methodologies to enhance operational efficiency. Committed to driving continuous improvement and delivering exceptional service quality. Career goal: To leverage skills and certifications to lead transformative projects within dynamic organisations.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Service Design and Transition Manager
Tata Consultancy Services
City of London, United Kingdom
04.2022 - Current
- Managed resources efficiently throughout the transition process, optimising cost-effectiveness without compromising quality of output or service delivery standards.
- Maintained positive relationships with external partners during transitional phases, preserving key alliances crucial to business success post-changeover.
- Prepared detailed reports post-transition highlighting successes and challenges encountered along the way as lessons for future similar undertakings.
- Streamlined transition processes by implementing comprehensive management strategies.
Service Management Specialist
Tata Consultancy Services
Chennai, India
04.2015 - 03.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Engineering - Information Technology
Thiagarajar College of Engineering
Madurai, India 04.2002 - 05.2006
Skills
Project Management
Change Management
Risk Management
Stakeholder Management
Process Improvement
Team Leadership
Certification
ITIL V4 Foundation
ITIL V3 Expert
Professional Scrum Master (PSM1)
Lean Six Sigma Green Belt
Accomplishments
Effective Communication:
Proven ability to communicate effectively with diverse stakeholders resulting in successful project outcomes.
Problem Solving:
Demonstrated skill in analyzing complex situations and developing innovative solutions.
Leadership:
Track record of leading cross-functional teams to achieve project objectives on time and within budget.
Timeline
Service Design and Transition Manager
Tata Consultancy Services
04.2022 - Current
Service Management Specialist
Tata Consultancy Services
04.2015 - 03.2022
Bachelor of Engineering - Information Technology
Thiagarajar College of Engineering
04.2002 - 05.2006
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