Priya Vastrad
Antrim,Antrim
Summary
I'm highly self-motivated team player who takes pride in my
work. Highly focussed employee with 3.5 years of experience in IT
Level 1 Support. Proven record of managing workloads and meeting deadlines. Adaptable and motivated to succeed and contribute to company success.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Associate Level 1 Support
Pico Global Ltd
Belfast, Belfast
10.2024 - Current
- Monitor Pico's various monitoring and alert systems, monitoring service operation's email and responding to service operation hotline.
- Recording all issues within Pico's CRM system.
- Providing first level problem determination/triage on all issues(network/systems/application)
- Acknowledging and resolving clients' enquiries and issues within prescribed operational level agreement (OLA).
- Interface with clients, vendors, market participants and financial exchanges. Managing formal communication to clients.
- Engaging relevant subject matter experts and other service operation personnel to successful resolution within agreed SLA escalation matrix.
- Handling basic user account management tasks, such as resetting passwords, updating user information.
- Using puTTY to remotely access VDI machine's command line to check circuit status, troubleshoot connectivity problem, access specific files or directories.
- Working as part of global team that provides 24/7 Level 1 support coverage on rotation basis.
IT Operational Support Specialist
Randox Laboratories
Antrim, Antrim and Newtownabbey
11.2021 - 10.2024
- Daily routine administration of the QC and 24.7 software.
- Responsible for Laboratory registration and renewal of license.
- Participating in the customer support activities (second line
support)associated with the QC and 24.7 software platforms. - Troubleshooting of reported issues with existing software
systems. - Working on ticketing tools on Jira platform.
- Database management using SQL query.
- Assisting customer for data entry by EDI Import and VM
Connect. - Good knowledge of Statistical calculation and solving customer
query related to the statistics (Standard deviation, Bias, Total
allowable error, Coefficient of Variation, Sigma, Uncertainty
Measurement) - Presenting ideas for system improvements.
Reviewer (QPCR COVID LAB)
Randox Laboratories
Antrim, Antrim and Newtownabbey
08.2020 - 11.2021
- Uploading and reviewing Covid sample results on
LIMS(Laboratory Information Management System). - Data Management.
- RT-PCR result analysis of covid-19.
- PCR/qPCR data analysis (Baseline Correction, threshold
change) - Reviewing different phases of the qPCR assay reaction on
graph.
Senior Mathematics Lecturer
Chetana PU College
Vijayapura (India), India
01.2017 - 12.2018
- Experience in delivering high quality teaching and learning on
a range of courses at different levels and contexts, both
discrete, face to face and on-line. - Planning and delivering high quality teaching, learning and
assessment on a range of courses in an appropriate area of the
curriculum in line with college standards and meet awarding body expectations. - To implement curriculum and course development and
curriculum delivery within the area of work. - Helping and supporting individual pupils as required and
encouraging them to research topics themselves.
Education
Certificate of Higher Education - Coding Traineeship Program full-stack Development
IT Career Switch
London 06.2020 - 08.2021
Master of Science - Applied Mathematics
Amity University Haryana
India 08.2014 - 05.2016
Bachelor of Education - Physics, Mathematics
Shree Veereshwara college of Education, Nalatwad,
India (Vijayapura) 01.2013 - 11.2013
Bachelor of Science - Physics, Chemistry and Mathematics
S B Arts and KCP Science College
India (Vijayapura, Karnataka) 08.2009 - 06.2012
Skills
- JIRA Service Desk
- Sales Force ticketing tools
- EDI Tools
- PuTTY
- WinSCP
- SFTP
- VMware Cloud Computing
- Customer service
- Team Viewer
- Data Management
- Microsoft Office 365
- SQL Query
- Thycotic
- HTML5/CSS3/JavaScript
- Problem Solving skills
- Full-Stack Development
(Python -3, PHP, Java, C#,
jQuery)
Certification
Certified in Microsoft 98-383
English GESE Grade 5 B1.1
Full Driving licence in UK
Certified in French Basic Language
Timeline
Associate Level 1 Support
Pico Global Ltd
10.2024 - Current
IT Operational Support Specialist
Randox Laboratories
11.2021 - 10.2024
Reviewer (QPCR COVID LAB)
Randox Laboratories
08.2020 - 11.2021
Certificate of Higher Education - Coding Traineeship Program full-stack Development
IT Career Switch
06.2020 - 08.2021
Senior Mathematics Lecturer
Chetana PU College
01.2017 - 12.2018
Master of Science - Applied Mathematics
Amity University Haryana
08.2014 - 05.2016
Bachelor of Education - Physics, Mathematics
Shree Veereshwara college of Education, Nalatwad,
01.2013 - 11.2013
Bachelor of Science - Physics, Chemistry and Mathematics
S B Arts and KCP Science College
08.2009 - 06.2012
Similar Profiles
Chase MendozaChase Mendoza
Technician at Pico Inc.Technician at Pico Inc.
Myles MurrayMyles Murray
Chief Executive Officer at Poly Pico TechnologiesChief Executive Officer at Poly Pico Technologies
Nina RossNina Ross
Snow Reporter at Killington Pico LLCSnow Reporter at Killington Pico LLC