PRIYA SINGH

• Input current metrics into tracking documents and spreadsheets and prepared reports.
• Identified skills gaps and arranged relevant training to upskill clerical team.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.
• Calliberating calls and maintaing RCA data.

• Delivered new hire training and mentored established staff on processes and procedures.
• Created and submitted progress reports to upper management.
• Updated office management on team's activities and progress at weekly meetings.
• Identified skills gaps and arranged relevant training to upskill clerical team.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.
• Designed strategic schedules, rotas and workloads to promote productivity.

• Drafted SOPs and work instructions to enforce consistency and adherence to best practices.
• Streamlined processes to improve and optimise office operations.
• Advised senior decision-makers in strategy development and execution to support growth and success.

1. Responding to Seller Inquiries: Addressing seller concerns via phone, email, or chat.
2. Resolving Issues : Troubleshooting and resolving seller account, listing, and order-related issues.
3. Account Management : Assisting sellers with account setup, verification, and management.
4. Policy Enforcement : Ensuring sellers comply with platform policies and guidelines.
5. Order and Payment Support : Helping sellers with order management, payment, and shipping issues.