Priya Sahota
Wolverhampton
Summary
I’m honest and punctual, I work well in a team but also on my own as I like to set myself goals which I will achieve, I have good listening and communication skills. I have a creative mind and I am always up for new challenges. I am organised and like to plan ahead but also adaptable when required. I have always been passionate about helping others and always strive to do better.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Teaching assistant in primary school
ABC Teachers
Wolverhampton, West Midlands
09.2024 - Current
- Utilised creative teaching aids whilst assisting main teacher during lessons, making subject matter more interesting for students.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Provided special attention to students with learning difficulties for better inclusion in class activities.
- Facilitated group activities during lessons which promoted team-work amongst students.
- Monitored pupil behaviour during class time, ensuring a conducive learning environment.
- Worked closely with teachers to implement engaging lessons which improved student participation.
- Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
- Assisted with the marking of pupils' work, providing constructive feedback where necessary.
- Enhanced children's understanding of complex ideas by simplifying and explaining concepts in an engaging way.
Team Performance Lead
Centre for Health and Disability Assessments – Maximus
Wolverhampton
11.2023 - 05.2024
- As a TPL I am responsible for the daily management of the quality performance and productivity for the team in Wolverhampton and Shrewsbury assessment centre
- I supervise a team of around 40 members of staff, including clinical service leads, doctors, nurses and administration
- Some of my duties include: Resolve / escalate team issues, Investigate and resolve complaints and escalate complaints as required, Liaise with AC Manager to develop and embed best practices
- Handled conflicts and complaints with strong problem-solving and mediation skills.
- Oversaw staff training for a rolling number of employees, ensuring all staff training was up-to-date.
- Conducted risk assessments to reach regulatory compliance and promote staff health and safety.
- Increase team productivity and encourage team time.
Customer Service Representative
Centre for Health and Disability Assessments – Maximus
10.2022 - 11.2023
- In my current job, I work in a very fast-paced office environment where customers’ needs are of the utmost importance, and it is highly essential that their needs and queries are answered
- As a CSR my day-to-day duties include greeting and signing customers in, answering any queries they have, and ensuring confidentiality is maintained
- I also manage the session on a rota basis, this means that I ensure the health care practitioners have sufficient assessments to do and all assessments are seen in a timely manner
- Another daily duty is to interact via telephone calls and Outlook/teams regularly and am confident in using various IT but also happy to learn new techniques and skills
- Although there is teamwork involved it is essential to be able to meet individual deadlines and work using your own initiative
- It is essential to support the entire team in order to get the most positive outcome each working day
- Listening attentively to help solve issues quicker is something that I am learning even more being in the job, the customer is at the heart of the company
- This job role is not limited to opportunities to grow
- I have taken part in various trainings to develop my skills and be included in delivering presentations on certain areas of my job to other assessment centres
- I was selected to be part of the CSR best practice group to represent my region
- I will use this opportunity to communicate effectively as well as share CSR opinions and gain ideas to do best practices
- My primary purpose in this job and previous jobs is that I am able to help others and create a positive effect on their lives.
Learning Support Assistant
Futures @Souths Staffordshire College
09.2015 - 10.2022
- I worked as a Learning Support Worker at Futures at South Staffordshire College which is a SEN setting, we motivate our young people to work towards their chosen targets and help prepare for adult life outside of college
- My duties included planning and reviewing positive handling plans, studying EHCP to organise the best care and educational package within Futures for the learner
- Also setting outcomes for learners, creating and undertaking assessments within a multidisciplinary team
- I work alongside families and carers, to ensure the best care provision is set for the individual
- I also work on a 1:1 and group basis with learning, as well as undertaking personal care duties
- Within this job role I regularly interact with HR for absences, sick leave and any employee issues, this is through email, telephone and face-to-face
- Within my time at Futures I have undertaken many CDP trainings, such as, safeguarding, FGM, prevent, equality and diversity, GDPR, to name a few
- I am always willing to learn and like taking on new challenges.
Learning Support Assistant
Teacher Active - West Midlands
04.2015 - 09.2015
- I joined Teacher Active as a Learning Support/Teaching Assistant within SEN education
- I got to work with students from the age of 5 to 19 whom all had special needs of some type
- The days consisted of knowing the lesson plan, settling the students and tailoring the lesson to their individual needs.
Recruitment/Administrative Officer
Sevacare - West Midlands
07.2014 - 02.2015
- My responsibilities included processing the post on a daily basis and general filling of paperwork within the recruitment department of the company
- As an admin officer, it was my duty to do a daily update on all the applicants DBS checks and process of their applications
- We received a high number of incoming calls which we had to respond to immediately and provide as much help to the client or applicant as possible
- My main duties included organizing and reviewing applications and booking interviews
- Processing application for data into the computer system
- Also checking through applicants DBS online and reviewing potential candidates for the care job
- I enjoyed speaking to internal and external departments for the company and this enhanced my communication skills
- General administrative duties were done on a daily basis
- I ensured my workload was prioritized as I connected with multiple Sevacare branches and 1000+ employees.
Learning Support Assistant
Private - Bilston
02.2014 - 05.2014
- I worked once a week at the college as a learning support worker
- I was on a 1-2-1 basis with a 20-year student who is diagnosed with schizophrenia
- Her diagnosis was quite new so the college was apprehensive as to how she may behave
- She was doing very well and college was impressed
- My role consisted of mentoring her through her classes and supervising her during break times
- I also escorted her home once college has finished
- The rest of the students in the class had learning disabilities so I got to learn about the spectrum of learning disabilities and the way they are taught.
Care Assistant
Acorns Children's Hospice - Walsall
11.2013 - 04.2014
- The children's hospice was a very rewarding place to work
- My job role there was as a bank healthcare assistant
- I had full training in monitoring and handling the children, escort training, and challenging behavior
- Within this job role, it was important that all the children's needs were provided for and making sure that their mental well-being is taken into account as an individual.
Support Worker
Harriet Tubman House - Birmingham
01.2012 - 05.2013
- I have done a voluntary placement at Harriet Tubman House as a support worker
- This was part of my university course and a requirement of the degree
- I was given a great deal of responsibility throughout my time there and developed my role as a support worker
- My role there involved working with clients on a basis on 1-1 basis providing personal care and support, and helping them with their daily tasks, sitting in on clinical meetings and general administration tasks
- I was responsible for filling out resident care plans at times, which are to report anything that may happen and any other information that would help towards their recovery
- Sometimes the work there would be of a very sensitive nature but I remained calm and professional at all times and developed a rapport with the residents who in return developed trust with me
- It was highly important that all paperwork was correctly filled and filed on time to ensure the best practice of care
- The role was very challenging which I enjoyed and I got to learn a lot through this placement which helped me with my degree in Mental Health.
Floor Administrator & Mentor
Voluntary - Birmingham
01.2010 - 01.2011
- Media Kube Productions was a multi-media company based in Birmingham
- They used to run a local online radio station, digital magazine, recording studio, and film studio there
- The main function of Media Kube was the Media apprenticeships for 16 to 18-year-olds
- I worked here during the holiday periods assisting learners with their work, providing additional support, offering general assistance to the tutors, and helping with the day-to-day office administration.
Education
Social Science in Mental Health - undefined
University of Worcester
Worcester 01.2011 - 01.2013
Health and Social Care - undefined
The City of Wolverhampton College
Wolverhampton 01.2009 - 01.2011
Skills
- Good communication
- Problem-solving skills
- IT skills
- Teamwork
- Listening skills
- Great organisation skills
- Team management
- Behaviour management
- Engagement techniques
- Special education support
Languages
English
Native language
Punjabi
Advanced
C1
Hindi
Advanced
C1
Timeline
Teaching assistant in primary school
ABC Teachers
09.2024 - Current
Team Performance Lead
Centre for Health and Disability Assessments – Maximus
11.2023 - 05.2024
Customer Service Representative
Centre for Health and Disability Assessments – Maximus
10.2022 - 11.2023
Learning Support Assistant
Futures @Souths Staffordshire College
09.2015 - 10.2022
Learning Support Assistant
Teacher Active - West Midlands
04.2015 - 09.2015
Recruitment/Administrative Officer
Sevacare - West Midlands
07.2014 - 02.2015
Learning Support Assistant
Private - Bilston
02.2014 - 05.2014
Care Assistant
Acorns Children's Hospice - Walsall
11.2013 - 04.2014
Support Worker
Harriet Tubman House - Birmingham
01.2012 - 05.2013
Social Science in Mental Health - undefined
University of Worcester
01.2011 - 01.2013
Floor Administrator & Mentor
Voluntary - Birmingham
01.2010 - 01.2011
Health and Social Care - undefined
The City of Wolverhampton College
01.2009 - 01.2011
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