Priya Mundian
Coventry,United Kingdom
Summary
Detail-oriented professional with a strong foundation in customer service and pharmacy operations. Demonstrates excellent communication, teamwork, and independence, ensuring precision under pressure and efficient work pace. Proficient in telephone manners, data entry and email administration, with a keen ability to handle pressure and empathise with clients. Committed to leveraging skills in a dynamic environment to enhance operational efficiency.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work history
Locum Dispenser
Helios X
Leamington, West Midlands
05.2025 - Current
- Processed prescriptions quickly for timely provision of medicines to patients.
- Coordinated with healthcare professionals efficiently to ensure accurate communication about patient prescriptions.
- Streamlined storage system for easy identification and retrieval of medications.
- Checked expiry dates regularly, preventing administration of outdated drugs.
- Delivered high-quality customer service, enhancing overall pharmacy experience for customers.
Gap in Emplyment
Maternity & Redundancy
06.2023 - 05.2025
Customer Complaints Advisor
Lloyds Pharmacy
Coventry, West Midlands
01.2021 - 06.2023
- Established strong relationships with clients for improved business partnerships.
- Initiated routine check-ins with clients, maintaining high levels of service delivery.
- Ensured compliance with regulatory requirements, enhancing the company's reputation in the industry.
- Streamlined communication processes, improving team coordination.
- Negotiated with customers diplomatically to reach mutually agreeable solutions.
- Upheld high standards of customer service whilst dealing with challenging situations and individuals.
Gap in Employment
Maternity
12.2019 - 01.2021
Rota & recruitment coordinator
Lloyds Pharmacy
Coventry, West Midlands
01.2018 - 12.2019
- Worked closely with team leaders to manage staff absences effectively.
- Conducted regular meetings with staff to discuss any potential rota issues or challenges.
- Provided support during peak periods to ensure adequate staffing levels.
- Managed shift changes to ensure minimal disruption in workflow.
- Ensured smooth operations by efficiently managing rota schedules.
- Handled unexpected schedule changes swiftly, minimising impact on operations.
- Updated and maintained detailed records of employees' shift patterns regularly.
- Coordinated staff rotas, leading to improved operational efficiency.
Customer sales advisor
First Utility
Coventry, West Midlands
02.2017 - 01.2018
- Secured new customers for company growth through strategic prospecting.
- Resolved customer complaints promptly, leading to improved brand reputation.
- Developed strong customer relationships by providing excellent service.
- Kept clear, detailed customer records to maximise future sales opportunities.
- Proactively contacted prospective customers to increase sales.
- Delivered outstanding after-sales care through regular communication with customers.
Pharmacy dispenser
Lloyds Pharmacy
Coventry, West Midlands
01.2014 - 01.2018
- Ensured smooth operations for efficient customer service by managing stock levels effectively.
- Assisted in the ordering process for medical supplies enhancing inventory management.
- Regularly checked expiry dates on medicine stocks to prevent selling out-of-date products.
- Ensured compliance with pharmaceutical legislation, maintaining professional standards at all times.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Education
BA - Business Studies
Birmingham City University
01.2011 - 01.2013
NVQ Level 3 - Business Administration
Nuneaton Training Centre
01.2010 - 01.2011
Level 1 - Petty Cash, Cashbook, Posting To Accounts, Key Skills and Communication, SAGE
City College Coventry
01.2009 - 01.2010
7 GCSEs - Grade A- C
President Kennedy School and Community College
01.2003 - 01.2009
Skills
- Excellent Communication
- Teamwork
- Independence
- Efficient work pace
- Data entry proficiency
- Email administration
- Empathy understanding
- Pressure handling
- Pharmacy operations knowledge
- Precision under pressure
- Medical labelling understanding
Custom
- Socializing with family and friends
- Listening to music of all kinds
Affiliations
- Socialising with friends and family.
- Creating balloon displays for parties.
- Listening to music.
References
References available upon request.
Timeline
Locum Dispenser
Helios X
05.2025 - Current
Gap in Emplyment
Maternity & Redundancy
06.2023 - 05.2025
Customer Complaints Advisor
Lloyds Pharmacy
01.2021 - 06.2023
Gap in Employment
Maternity
12.2019 - 01.2021
Rota & recruitment coordinator
Lloyds Pharmacy
01.2018 - 12.2019
Customer sales advisor
First Utility
02.2017 - 01.2018
Pharmacy dispenser
Lloyds Pharmacy
01.2014 - 01.2018
BA - Business Studies
Birmingham City University
01.2011 - 01.2013
NVQ Level 3 - Business Administration
Nuneaton Training Centre
01.2010 - 01.2011
Level 1 - Petty Cash, Cashbook, Posting To Accounts, Key Skills and Communication, SAGE
City College Coventry
01.2009 - 01.2010
7 GCSEs - Grade A- C
President Kennedy School and Community College
01.2003 - 01.2009
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