Priya Lokhande
Performance Analyst
Manchester
Summary
Experienced Data Analyst seeking a challenging position to apply expertise in data analysis, statistical modeling, and data visualization. Skilled in SQL, Excel, Power BI. Strong communicator and problem-solver, dedicated to delivering data-driven solutions and driving strategic decision-making.
Innovative Performance Analyst with experience managing complex data sets for enhanced analysis. Communicates technical findings to non-technical audiences with confidence and clarity for improved understanding. Collaborates with cross-functional teams to aid overall business growth. Highly skilled in solving all kind of issues related to operations and business operations for client’s Hands-on experience in Audits, reporting and data management. Possess excellent interpersonal, communication and organizational skills with proven abilities in support, Operation Management, Client servicing, Customer relationship management and planning. Articulate communicator can proficiently interact the technical information, both written and verbal, effectively to clients, stakeholders and vendors.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Performance Analyst
Capita (EMS)
10.2021 - Current
- Daily extraction of reports from desired data sources to Power BI
- Managing data sets, ensuring data sets are clean, accurate, and ready for analysis using power query and BI desktop
- Design and deliver robust analysis processes and protocols to gather and disseminate pertinent information on relevant KPI and Plan requirements in both training and matches, as agreed with Coaching Team
- Understanding business requirements, designing data model, and developing visualizations that provide actionable insights
- Understanding business requirements, designing data model, and developing visualizations that provide actionable insights by validating data and implementing quality checks
- Review all pending records to arrive at correct outcome decision using all evidence available across all systems and data
- Help align service delivery from Senior Team down to ensure consistency of data capture and analysis, and allow for effective player development monitoring
- Provide reports that categorize any issues noted and build these into corrective action plans to resolve with support of operational colleagues and improvement forums
- Identify all stakeholders and connect with each colleague or team and build effective, collaborative, respectful and supportive relationships
- Work closely with other departments and Lead Analyst to deliver analysis strategy which meets needs of all key stakeholders and disciplines in understanding and maximizing performance on pitch
- Responsible for Root-cause Analysis, Process improvements activities
- Develop performance framework including Key Performance Indicators (KPIs) for service or product
- Drive strategic analysis and provide recommendations for ad hoc requests, both from within team and externally
- Making sure that focus on outcomes and performance are integrated resulting into increased accuracy by 20%.
- Reviewed internal systems and organized training plans to address areas in need of improvement
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations
- Gathered, documented, and modeled data to assess business trends
- Created and optimized records management strategies to coordinate and protect information
Business Analyst
O.A Sales Corporation
03.2019 - 09.2020
- Led successful implementation of real-time dashboard visualization project, utilizing Tableau
- Tracked key performance indicators and monitor data accuracy, resulting in 15% increase in operational efficiency and data-driven decision making
- Created weekly and monthly reports for six department heads with Excel and PowerPoint highlighting key performance data in clear and simple format
- Mentored and trained total of six data interns, two of which went on to become permanent employees
- Responsible for loading, extracting and validation of client data.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in organization
Senior Quality Analyst
Tech Mahindra Limited
11.2016 - 02.2019
- Manipulating, cleansing & processing data using Excel, Access and SQL
- Responsible for loading, extracting and validation of client data
- Liaised with end-users and 3rd party suppliers
- Analyzed raw data, drawing conclusions & developing recommendations
- Writing T-SQL scripts to manipulate data for data loads and extracts
- Developed data analytical databases from complex financial source data
- Performed daily system checks
- Data entry, data auditing, creating data reports & monitoring all data for accuracy
- Designed, developed and implemented new functionality
- Monitored automated loading processes
- Advised on suitability of methodologies and suggesting improvements
- Carried out specified data processing and statistical techniques
- Supplied qualitative and quantitative data to colleagues & clients.
Education
Master of Project Management - Project Management
Birmingham City University
United Kingdom 09.2020 - 10.2021
Bachelor of Engineering in Electronics and Telecommunications - Electronics And Telecommunication
Shivaji University
India 08.2011 - 05.2016
Skills
SQL Proficiency
undefinedAccomplishments
- Recognized for “Bravo Award” by Tech Mahindra for the outstanding performance and smoothly handling transition and process.
- Submitted a Simplify Project named as “RBD Calculator” for process improvement and reducing processing time.
- Submitted step-2-step guides for SLAs for new joiners.
Timeline
Performance Analyst
Capita (EMS)
10.2021 - Current
Master of Project Management - Project Management
Birmingham City University
09.2020 - 10.2021
Business Analyst
O.A Sales Corporation
03.2019 - 09.2020
Senior Quality Analyst
Tech Mahindra Limited
11.2016 - 02.2019
Bachelor of Engineering in Electronics and Telecommunications - Electronics And Telecommunication
Shivaji University
08.2011 - 05.2016
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