Priya Chhetri

• Shaped and delivered company-wide data service strategy, aligning with organisational growth vision while addressing privacy regulations.
• Secured executive funding for strategic partnerships and expanding the 3-year data services strategy. Driving 100% year-over-year revenue growth and 95% partner retention.
• Led the Advertising platform's delivery and optimisation strategic pillar, managing a high-performing cross-functional team of PMs, data scientists, engineers, and analysts to scale partner media spend through the development of AI/ML-powered solutions, including Inventory Forecasting service, recommendation engine, dynamic pricing model, and advanced campaign analytics platform
• Drove significant ads revenue growth through optimisation of core delivery systems, resulting in increasing ROAS by over 100% for 50% of accounts in 2yrs.
• Hired and mentored senior product managers achieving 100% retention rate.
• Incubated offsite/retargeting ads product with Criteo and Meta's ads platform integration, enabling market share gains for brand and performance goals.
• Led shift to first-party ads measurement products, democratising audience data in a privacy-first environment empowering mid- and smaller-sized budgets with proprietary, consented first-party data for better measurement and targeting.

• Led Global Payments platform for Direct Retailing Platforms in Hospitality sector, managing multiple payment gateways and complex integrations.
• Spearheaded strategic roadmap to shift towards alternate payment forms in fintech space tailored to Asia-Pacific market needs, backed by extensive research, user insights, and revenue-focused regional payment innovation strategy that secured executive sponsorship for partner evaluations.
• Additionally, served as strategic product lead for International Innovation and Strategy team responsible for shaping product strategy and roadmaps tailored to regional needs through close collaboration with in-country team and Dallas-based product development.
• Instrumental in increasing international product adoption, growth such as new booking engine, and payment platform by 50%, and customer satisfaction through strategic oversight and effective alignment of regional priorities.
• Led Sabre's strategic Voyager CRS GDPR Compliance Project, leading company-wide effort involving over 50 stakeholders to ensure 100% compliance for acquired hospitality products before regulatory deadlines.

• Led end-to-end development and launch of mobile first booking engine for a diverse range of hotel groups and brands, from large chains to independent properties, while strategically phasing out legacy system.
• Evolved project from ideation stage (0-1) to comprehensive 2-year roadmap, encompassing external pilots, launch plans, marketing briefs, and pricing strategies.
• Resulting in 30% increase in monthly traffic and 15% increase and 75% average increase in total booking revenue across pilot hotels.
• Responsible for driving strategic OEM partnerships to combine in-house development with best-of-breed partner AI/ML solutions, delivering superior user experience while ensuring quality and accelerating time-to-market.
• Championed cultural shift towards data-driven decision-making within the traditionally design-driven organisation, by establishing robust experimentation principles.
• Fostered strategic relationships between design, engineering, and product teams across the company, facilitating seamless cross-functional collaboration and alignment.

• Responsible for driving innovation in building AI/ML powered demand and pricing Optimisation product vision and strategy for Car Rental and Hotels Industry.
• Crafted a competitive product strategy and roadmap, balancing demands from multiple team and stakeholders, leading to a 10% YOY increase in customer satisfaction and overall 30% increase in YoY product revenue.
• Responsible for defining Business use cases, Data modeling, Data mining, Product designing, and Product Management.
• Created cross-functional launch plan with product marketing, training, sales, and customer support. Personally provided demo scripts, ROI calculator for Sales, competitive positioning, and marketing collateral.
• Positioned, pitched, sold and piloted alpha and beta versions of ‘Price Optimizer’ with close to 50+ hotels of different sizes and geographies.
• 11% increase in Average Daily Rate and 2.8% overall impact on total revenue within one month of Go Live for Beta Customers in Hotels industry.
• RevGain selected for Intech50 awards 2015.
• Led and mentored a product management, data science and research analyst team in surpassing organisational goals.

• Led a strategic Proof of Concept project for an AI-powered Customer and Proactive Chat platform, managing a multilingual team of Digital Agents across international markets.
• Drove end-to-end product management for this innovative platform, leveraging AI/ML technologies to optimise customer engagement and conversion rates.
• Spearheaded digital transformation initiatives, including solution architecture, delivery, and P&L management, while fostering key stakeholder relationships and driving business development.
• Implemented ML-driven targeting algorithms and proactive chat rules, resulting in a 200% increase in qualified site traffic within 30 days and a 400% boost in gross sales revenue.
• Collaborated with Data Scientists to develop advanced analytics models, enhancing website containment, online sales conversion, and overall customer experience while significantly reducing customer acquisition and service costs.
• Led the successful shift of 40% of customer interactions from phone to web in 10 months, leveraging AI-powered chatbots and predictive analytics, doubling company revenue. Transformed 40% of interactions from the phone to the web in just 10 months, leading to doubling [24]7.ai revenue.
• Achieved 400% top-line growth for a key business vertical within 9 months of assuming leadership, resulting in a 200% increase in overall company revenue.
• Demonstrated ability to navigate complex, cross-functional environments, aligning technical innovation with business objectives to drive significant growth and customer satisfaction
  

Diploma Honors in Internet Programming

GPA 4.0

BS in Math, Physics, Electronic

GPA 4.5