PRITISH LAD
Summary
Results-driven Project Coordinator with 3 years of experience in operations and workflow management across India and the UK. Skilled in task delegation, scheduling, and stakeholder communication. Led teams of 8+, managed over 150 daily orders, and resolved customer escalations efficiently. Currently pursuing a Google Project Management Professional Certificate.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead
Domino's
Norwich, UK
10.2023 - Current
- Coordinated daily operations for team of 8, assigning tasks and tracking progress to ensure smooth workflow
- Trained and onboarded 12 new team members with standardised checklists to enhance integration and performance
- Managed end-to-end workflow for 150+ daily orders, reducing delivery time by 15%
- Identified process bottlenecks and implemented solutions to improve efficiency
- Oversaw inventory tracking and replenishment, reducing stock discrepancies by 20%
- Resolved 95% of customer escalations on first contact, improving customer satisfaction and retention
Customer Service Associate
Tesco
Norwich, UK
10.2024 - 01.2026
- Managed 50+ daily customer inquiries, coordinating with departments to enhance service delivery
- Facilitated order fulfilment and tracking processes, ensuring timely completion for customer satisfaction
- Collaborated with team to streamline workflows and reduce customer wait times
- Recorded recurring issues and escalated patterns to management for proactive resolution
Admin and Accounts Assistant
Nikunj Account and Co
Surat, India
04.2022 - 08.2023
- Coordinated client and vendor payments and documentation to ensure timely processing
- Maintained organised records of invoices, receipts, and account reconciliations for accurate financial tracking
- Prepared monthly financial reports for 15+ client accounts
- Assisted senior accountants with data entry and report generation, contributing to efficient financial reporting
Education
Master of Science - Business Management
University of East Anglia
Norwich, UK09-2024
Bachelor of Computer Application - Information Technology
SDJ International College
Surat, India04-2022
Skills
- Workflow coordination
- Task delegation
- Team leadership
- Stakeholder communication
- Process documentation
- Continuous improvement
- Trello and Asana proficiency
- Microsoft Office suite
- Google Workspace expertise
- POS systems knowledge
- Client onboarding
- Cross-cultural communication
- Inventory management
Certification
Google Project Management Professional Certificate
Websites, Portfolios and Profiles
linkedin.com/in/lad-pritish-271a513b5
Timeline
Customer Service Associate
Tesco
10.2024 - 01.2026
Team Lead
Domino's
10.2023 - Current
Admin and Accounts Assistant
Nikunj Account and Co
04.2022 - 08.2023
Master of Science - Business Management
University of East Anglia
Bachelor of Computer Application - Information Technology
SDJ International College