Highly motivated Mechanical Engineer with considerable experience in managing customer quality within high-tech manufacturing, complemented by a strong technical background in mechanical systems and reliability. Proven ability to lead and build high-performing quality teams, owning the end-to-end customer quality experience, including RMA, failure analysis, and repair processes. Expert in driving structured problem-solving (8D, FMEA, 5 Whys) and continuous improvement across the supply chain. Skilled in acting as a critical interface between OEM/ODM suppliers and end customers. Eager to leverage a strong sense of urgency, clarity, and technical excellence to ensure the global supply chain readiness for advanced AI systems and services.