Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Senior Manager - Operations and Projects
Knight Frank India Private Limited
01.2016 - Current
Evaluated hiring, firing, and promotions requests.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Executed appropriate staffing and budgetary plans to align with business forecasts.
Maintained schedules to meet key milestones at every project phase.
Partnered with project team members to identify and quickly address problems.
Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Communicated project plans and progress to key stakeholders and project contributors.
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Monitored project progress, identified risks and implemented corrective measures to acquire success.
Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
Developed and maintained project budgets to control costs and meet organizational and project goals.
Established and managed change management processes to fulfill successful project transitions.
Reported regularly to managers on project budget, progress, and technical problems.
Sourced, vetted and managed vendors needed to accomplish project goals.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Met project deadlines without sacrificing build quality or workplace safety.
Planned, designed, and scheduled phases for large projects.
Developed and implemented project plans and budgets to ensure successful execution.
Monitored project progress, identified risks and took corrective action as needed.
Accurate and timely preparations of data reports and maintaining of client data at all levels withing the business.
Researching client and company database from various sources for building strong and accurate database
Senior Process Associate
The Royal Bank Of Scotland, RBS
12.2013 - 01.2016
Met month-end reporting objectives and deadlines.
Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
Performed reconciliations to drive accuracy and validity of financial information.
Evaluated product or service by analyzing and interpreting data and metrics.
Prioritized initiatives to increase success rates of strategic projects.
Execute due diligence as per the defined guidelines.
Tracking work in progress and document status
Resolving queries to have end to end resolution.
Timely escalation of any potential issues.
Reduction in the number of errors.
Ensure compliance to governance requirements.
Ensure proper escalation in case of deviation from process.
Regular updates on changing policies & procedure.
Partnered with cross-functional teams to conduct thorough discovery and due diligence on ongoing processes.
Education
Post Graduate Program of Management Studies - Business
Senior Executive - MIS cum Admin at Knight Frank India Pvt. Ltd. (Client: Labcorp Drug Development India Pvt. Ltd.)Senior Executive - MIS cum Admin at Knight Frank India Pvt. Ltd. (Client: Labcorp Drug Development India Pvt. Ltd.)