Priscille Yombo Djema
London,ENG
Summary
Results-driven operations and administration professional with a
proven track record of improving processes, enhancing organisational
efficiency, and delivering data-informed solutions in complex
environments. Recognised for strong analytical and problem-solving
abilities, with experience in project coordination, CRM systems, data
governance, and maintaining high standards of accuracy and
compliance. Adept at building collaborative relationships across teams
and stakeholders to drive operational excellence and support strategic
objectives. A proactive and adaptable professional seeking a
leadership opportunity where expertise in operations, projects, data
management, and administration can contribute to organisational
growth, innovation, and long-term success.
Overview
1
1
Language
4
4
years of post-secondary education
10
10
years of professional experience
Work history
Records Systems Officer
Imperial College London
London
2026.03 - 2026.06
- Handled sensitive documents cautiously; protected organisation from potential liabilities.
- Ensured ECTS records were accurately reviewed and updated in time for graduation.
- Increased operational efficiency by streamlining administrative processes.
- Maintain and update student records, ensuring accuracy and data integrity
- Support lifecycle processes (e.g.) registration, module changes, interruptions, graduation.
- Advise departments and stakeholders on student record queries and processes
- Analysed and validated large volumes of student records and assessment data using Excel (including Pivot Tables) to identify discrepancies and ensure data accuracy.
- Exported, cleansed and interpreted data using Power BI and Excel to produce accurate reports and support informed decision-making.
- Maintained exceptional levels of data integrity by reviewing, validating and updating student records in line with institutional policies and deadlines.
- Utilised Banner to update, maintain and audit student records, ensuring accurate and compliant record management throughout the student lifecycle.
- Conducted detailed data quality checks across student records and assessment grades, resolving inconsistencies to support reporting and graduation processes.
- Executed audits consistently to maintain record accuracy.
- Liaised with department heads to understand specific record needs, ensuring tailored service provision.
- Prepared reports on record status and availability as needed by management, providing transparency in operations.
- Engaged with colleagues to foster effective collaboration.
Data Entry Specialist
Goldsmiths University London
London
2026.03 - 2026.04
- Upheld high standards of data integrity for accurate reporting.
- Demonstrated keen eye for detail whilst reviewing complex datasets.
- Identified discrepancies in documents, contributing to accuracy of reports and minimising errors.
- Utilised advanced software to facilitate efficient data management.
- Reduced backlog through dedicated overtime during peak periods, ensuring timely data processing.
- Exhibited ability to work under pressure during high-demand periods, ensuring no compromise on quality.
- Managed high-volume email correspondence efficiently, promoting swift response times.
- Coordinated with various departments to facilitate seamless information flow, enhancing overall communication.
- Contributed to project success by delivering accurate, up-to-date records.
Senior Programme Officer
Kings College
London, England
2025.01 - 2025.12
- Liaised with internal and external stakeholders, including senior leadership, to resolve complex enquiries and provide accurate information.
- Data Management & Analysis: Proficient in managing databases, reviewing spreadsheets, and submitting data with precision, ensuring accuracy and compliance with regulations.
- Coordinated project administration by supporting managers with inbox management, scheduling, and data entry, facilitating seamless project delivery.
- Organisational Skills: Exceptional attention to detail, managing multiple tasks simultaneously while meeting deadlines and maintaining quality standards.
- Problem-Solving & Initiative: Proactive in identifying areas for improvement, taking ownership of tasks, and delivering solutions to enhance operational efficiency
- Team Collaboration: Ability to work independently and collaboratively, supporting team members during high-volume periods and contributing to a positive working environment.
- IT & Systems Expertise: Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) and experience using CRM systems such as SITs, Moodle, and other project management tools.
- Managed student records, timetabling, and assessment processes, triaging queries and signposting to appropriate services.
Student Success Consultant
The University of Law
London
2022.12 - 2024.11
- Proactively supported continuous improvement of the customer experience by reporting feedback to understand trends, needs and pain points within the Student Journey Team.
- Ensured all new students had a smooth onboarding experience whilst being the first point of contact. Used the customer data to measure engagement to help increase retention by providing personalised experiences through the use of data metrics.
- Trained and mentored new employees in the best practices, utilizing ULaw CRM software to increase departmental efficiencies.
- Established and maintained accurate records on the university CRM to facilitate the monitoring of student cases, progress, and resolutions.
- Tailored customer interactions to meeting the specific needs and preferences of each student via weekly teams, emails and outbound contact.
- Optimised the student's online experience by staying in regular contact through newsletters and email updates.
- Enhanced student retention by 60% through providing educational resources, tutorials, and guides to help students navigate through the university portal.
- Initiated appropriate action in cases of student well-being concern, in line with Ulaw regulations.
- Provided exceptional customer service to build trust and satisfaction.
Programme Officer
Kings College
London
2022.01 - 2022.04
- Supported the Admin team during the start of the new term
- Managed student inbox and responding to student queries, triaging escalated queries
- Working with relevant SPOs to support with assessment tasks
- Prepared documents for the assessment boards
- Updated information on the student records system
- Revised module handbooks and module information
- Assisting with the student module selection and creating module links, Setting up VLE pages
- Processing mitigating circumstances requests
- (Remote) Temp
Programme Administrator
Ravensbourne University
London, City of London
2021.06 - 2021.07
- Effectively managed facility budget , consistently ensuring financial viability.
- Maintained an organised, efficient approach to office management, facilitating smooth site operation.
- Communicated clearly and professionally with students, parents and staff, resolving queries and issues in a timely manner.
- Maintained high quality assurance levels through course evaluation and approval procedures.
- Maintained a thorough knowledge of attendance regulations and practices for optimised child protection and safeguarding.
- Purchased material goods and equipment for staff. Ensure products arrived on time.
- Used effective time management and task prioritisation to ensure necessary administrative duties are completed within allotted timeframes.
- (Temp)
Sales & Bookings Coordinator
Be at One
London
2018.04 - 2019.03
- Managed multiple client accounts, overseeing the booking process and ensuring smooth project delivery from initiation to completion.
- Conducted daily outreach and stakeholder engagement, achieving a 44% conversion rate by effectively communicating project value and aligning deliverables with client requirements.
- Coordinated project timelines, budgets, and resource allocation to ensure efficient execution and compliance with company policies.
- Cultivated strong client relationships as primary point of contact for enquiries, negotiations, and service agreements, enhancing client satisfaction.
- Assisted in drafting contracts and processing orders, ensuring accuracy and compliance with company regulations.
- Organised and participated in monthly sales meetings and quarterly training sessions, enhancing team collaboration and professional development.
- Researched and identified potential clients, leveraging business directories and existing networks to generate new project opportunities.
- Maintained up-to-date knowledge of company offerings, policies, and industry trends to provide informed recommendations to clients.
- Negotiated pricing structures and service agreements to meet client needs and align with business objectives, facilitating successful project outcomes.
- Prioritised and managed multiple tasks within strict deadlines, demonstrating strong organisational and problem-solving skills.
Event Planner
Coventry University
Coventry
2016.09 - 2017.04
- Event Planning & Coordination: Planned and fundraised for a charity event at Coventry University, demonstrating strong organisational and project management skills.
- Strategic Consultation: Worked closely with the director to develop event strategies and align goals, ensuring successful execution.
- Logistics & Resource Management: Identified, assembled, and organised materials to coordinate events efficiently within budget constraints.
- Task Delegation & Scheduling: Developed detailed event schedules and assigned responsibilities to ensure smooth operations.
- Stakeholder Engagement & Communication: Created invitation lists, managed RSVPs, and maintained clear communication with attendees and partners.
- Marketing & Promotion: Led social media campaigns and marketing efforts to increase event visibility and engagement.
- Presentation & Communication Skills: Delivered presentations and effectively conveyed key information to diverse audiences.
- IT & Problem-Solving Skills: Applied advanced IT knowledge to streamline processes, demonstrating strong problem-solving abilities.
- Health & Safety Compliance: Ensured all events adhered to relevant health and safety legislation and procedures.
Education
BA - Event Management
Coventry University
Coventry, COV 2018.11 -
A Levels -
Chingford Foundation Sixth Form
2014.09 - 2018.07
GCSE - Business Studies, English Language and Literature, Maths, Statistics, Religious Studies, Media, Information Technology, Science
Chingford Foundation Secondary School
Chingford, London 2012.08 -
Skills
- Dedicated team player
- Adept multi-tasker
- Detail-orientated
- Excellent work ethic
- Strong Administrator
- Self-motivated
- People-orientated
- Networking enthusiast
- Strong interpersonal skills
- Positive outlook
- Reliable
- Experience with crm systems
- Data integrity maintenance
- Operational efficiency
Custom
Languages French (Fluent)
Custom
INTERESTS , Created own business line selling cosmetic products.
Timeline
Records Systems Officer
Imperial College London
2026.03 - 2026.06
Data Entry Specialist
Goldsmiths University London
2026.03 - 2026.04
Senior Programme Officer
Kings College
2025.01 - 2025.12
Student Success Consultant
The University of Law
2022.12 - 2024.11
Programme Officer
Kings College
2022.01 - 2022.04
Programme Administrator
Ravensbourne University
2021.06 - 2021.07
BA - Event Management
Coventry University
2018.11 -
Sales & Bookings Coordinator
Be at One
2018.04 - 2019.03
Event Planner
Coventry University
2016.09 - 2017.04
A Levels -
Chingford Foundation Sixth Form
2014.09 - 2018.07
GCSE - Business Studies, English Language and Literature, Maths, Statistics, Religious Studies, Media, Information Technology, Science
Chingford Foundation Secondary School
2012.08 -