Priscilla Afrifa Osaah
Harlow,Essex
Summary
Highly talented and energetic individual with a passion for hospitality, dedicated to making guests feel welcome and valued. Possesses a strong work ethic and advanced skills in customer service. Seeking a new and rewarding opportunity to showcase abilities and experience.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Security Ambassador, Stansted Airport
Extra-Staff(Agency)
Stansted
04.2024 - Current
- Customer Assistance and Guidance; answer passengers questions, provide information about security protocols, processes, and airport amenities.
- Direct passengers on where to go, what steps to follow, and what to expect in security lines.
- Clarify security requirements, help passengers understand items allowed on flights, security screening procedures, and prohibited items.
- Manage and direct passenger queues to avoid bottlenecks and ensure a smooth flow through security checkpoints.
- Keep lines organized and minimize wait times, assisting passengers to the correct lanes based on travel needs (e.g., family, priority).
- Help passengers prepare for screening by reminding them to remove items like belts, shoes, and electronics etc.
- Address any passenger concerns or frustrations, especially regarding security delays.
Customer Service And Till Attendance
Agency Work(Extra-Staff), At World Duty Free.
Stansted
04.2024 - Current
- Handling detailed customer questions about products, services, pricing, and policies.
- Understanding product details to answer customer questions effectively.
- Creating positive experiences that encourage customer loyalty and repeat visits.
- Scanning items, handling cash, and processing card payments.
- Packing customers' items in bags and assisting with packaging.
- Responding to simple customer questions about product locations, prices, or discounts
Waitress Assistant
Papaye Fast Food And Restaurant
Accra
01.2023 - 12.2023
- Enhanced customer service by promptly taking orders and delivering food.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Assisted in menu planning, contributing to variety and innovation.
- Collaborated with team to provide efficient service during peak hours.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Streamlined order placements with clear communication to kitchen staff.
Customer service Representative
Andos Restaurant Limited
Accra
07.2020 - 11.2022
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Created a welcoming atmosphere by greeting customers with a warm and friendly demeanor, setting the tone for a positive shopping experience
- Proactively addressed customer inquiries and concerns, resolving issues efficiently and contributing to increased customer satisfaction.
- Ensured smooth running of operations with timely preparation of reports.
- Approached customer interactions with enthusiasm and flexibility, prioritizing customer satisfaction and ensuring a personalized experience.
Education
Higher National Diploma - Hospitality Management
Koforidua Technical University
Koforidua, Ghana 09.2019 - 05.2021
Skills
- Complaint handling
- Client satisfaction
- Cash Handling
- Microsoft Office Knowledge
Affiliations
- Traveling, Listening to Music and
- Watching Movies
Timeline
Security Ambassador, Stansted Airport
Extra-Staff(Agency)
04.2024 - Current
Customer Service And Till Attendance
Agency Work(Extra-Staff), At World Duty Free.
04.2024 - Current
Waitress Assistant
Papaye Fast Food And Restaurant
01.2023 - 12.2023
Customer service Representative
Andos Restaurant Limited
07.2020 - 11.2022
Higher National Diploma - Hospitality Management
Koforidua Technical University
09.2019 - 05.2021
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