Priscilla Matondo
London
Summary
Dedicated healthcare professional with expertise in patient-centred care and risk assessment, adept at observing and communicating effectively to ensure safeguarding and accurate record keeping. Proficient in Microsoft Office and the RIO system, with a strong understanding of NHS policies. Committed to respecting cultural differences and adapting to patient needs while multitasking under pressure. A collaborative team player focused on delivering exceptional care and continuously enhancing skills to meet evolving healthcare demands.
Compassionate individual with strong communication and teamwork abilities suited for Health Care Assistant role. Proficient in delivering patient care and maintaining medical records, ensuring supportive and organised environment. Committed to enhancing patient well-being and contributing positively to healthcare outcomes.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work history
Healthcare Assistant
Hope Home Care
05.2021 - 11.2025
- Deliver compassionate personal and emotional support, assist with medication administration, maintain accurate records, and collaborate effectively with multidisciplinary teams.
- Collaborated with healthcare professionals to implement personalised care plans tailored to individual needs.
- Supported daily living activities such as bathing, dressing and meal preparation to enhance quality of life.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
Supervisor
Costa Coffee
01.2019 - 01.2021
- Led shifts, managed operations, and ensured high standards of customer service and team communication.
- Trained new staff on company policies and procedures to enhance team efficiency.
- Managed inventory levels ensuring stock availability and minimising waste effectively.
- Oversaw cleanliness and organisation of store environment promoting a welcoming atmosphere.
- Resolved customer complaints swiftly ensuring satisfaction and loyalty were prioritised.
Education
BSc (Hons) - Mental Health Nursing
University of Greenwich
London 01.2024 - 01.2027
BA (Hons) - Business Management
University of Westminster
London 01.2013 - 01.2018
Skills
- Patient-Centred Care
- Risk Assessment
- Observation
- Communication
- Safeguarding
- Record Keeping
- Teamwork
- Microsoft Office
- RIO system
- Knowledge of NHS policies
- Respecting cultural differences
- Adapting to patient needs
- Multitasking under pressure
References
Available on request.
Clinical Placement Experience
- Community Mental Health Team (CMHT), Supported patient recovery, medication administration, and care planning under supervision.
- Ferry View East Adapt, Assisted with medication rounds, observations, and person-centered care.
- Acute Crisis Ward, Delivered direct patient care, contributed to risk assessments, and multidisciplinary reviews.
Timeline
BSc (Hons) - Mental Health Nursing
University of Greenwich
01.2024 - 01.2027
Healthcare Assistant
Hope Home Care
05.2021 - 11.2025
Supervisor
Costa Coffee
01.2019 - 01.2021
BA (Hons) - Business Management
University of Westminster
01.2013 - 01.2018