PRISCILLA EJIMOGU
London,United Kingdom
Summary
Dedicated and committed Parking Enforcement Coordinator with over 13 years experience supporting the delivery of fair, efficient and consistent parking services within Enfield Council. Over the years, I have developed strong working knowledge of parking regulations, CPZs, parking bay suspensions, permit requirements and contractor liaison, as well as experience coordinating workloads and manging enquiries with care and attention. I am also confident using systems such as Ash, Powercube, Office 365 and 3Sixty to support day-to-day operations, decision making, reporting and monitoring. I work well with members of the public, remaining calm, approachable and respectful even in challenging and sensitive situations. I take pride in accuracy, attention to details and working in line with council policy and legal requirements.
Overview
26
26
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Parking Enforcement Co-Ordinator
London Borough of Enfield - Parking Services
London
06.2011 - 11.2025
- Administered parking bay suspension applications, ensuring compliance with council procedures.
- Coordinated with contractors and utility companies to manage signage arrangements and suspensions.
- Streamlined invoicing processes, improving turnaround times and maintaining financial accuracy.
- Raised invoices, processed new debtor applications and credit notes via Ash system.
- Processed parking permit applications and addressed related enquiries efficiently.
- Responded to high volumes of telephone and email enquiries, delivering prompt resolutions.
- Produced monthly performance reports using Excel, 3Sixty, and Powercube systems.
- Managed and maintained Blue Badge Residents LTN and School Street exemption lists, ensuring accurate vehicle data and compliance updates.
- Managed and maintained PayByPhone payment reconciliation and invoice checks for both on-street and off-street parking operations.
Administrative Officer
London Borough of Enfield – Parking Enforcement Services
London
04.2010 - 06.2011
- Delivered excellent customer service by managing telephone and email enquiries on parking enforcement requests and complaints.
- Supported the Manager with a varied administrative workload, ensuring tasks were prioritised and completed within deadlines.
- Liaised with the Adjudication team on Penalty Charge Notices (PCNs), vehicle removals and other enforcement matters.
- Assisted Parking Enforcement Coordinators with orders for missing or damaged signs and lines, ensuring timely resolution.
- Maintained accurate computerised and manual filing systems, tracking complaints, correspondence, actions and reports.
- Updated documentation, legislation records and GIS data essential for Adjudication teams.
- Prepared and distributed meeting agendas and minutes and drafted professional correspondence.
- Managed timesheet logging, annual leave records and flexi-time monitoring for staff.
- Organised meetings, appointments and refreshments and handled weekly stationery orders and inventory checks.
Administrative Assistant
Kingsbridge College of Management & Technology (KCMT)
London
03.2001 - 09.2009
- Served as primary contact for visitors, callers, students, and external stakeholders, delivering professional support.
- Managed high volume of enquiries via telephone, email, and in-person, ensuring prompt responses.
- Coordinated student administration processes including registration, course changes, and graduations.
- Maintained accurate student records and databases, updating information and preparing reports.
- Liaised with academic staff, partners, and government departments to facilitate communications.
- Organised meetings by scheduling, preparing agendas, and distributing minutes accurately.
- Assisted in planning educational activities, ensuring smooth logistical arrangements.
- Processed purchase requests and managed supplies while supporting invoice processing.
Secretary
Egole & Co. Solicitors
London
01.2000 - 02.2001
- Served as key liaison among Partners, Solicitors, Barristers, and clients to ensure effective communication.
- Handled telephone, email, and in-person enquiries with accuracy, upholding confidentiality standards.
- Coordinated documentation for court-related matters, liaising with Barristers and court offices per legal protocols.
- Conducted preliminary client interviews to gather case data and prepared briefs for Partners' review.
- Managed diaries for three Partners, scheduling meetings, hearings, and appointments efficiently.
- Prepared and formatted all written correspondence, legal documents, reports, and internal memos.
- Supported organisation of professional events and internal meetings to enhance company engagement.
- Maintained filing systems and case records in compliance with data protection guidelines.
Education
Law Degree LLB (Hons) - Law Degree
London Metropolitan University
London, England 09.2003 - 06.2009
OND Business Administration & Management - Business Administration and Management
Institute of Management & Technology
09.1997 - 06.2000
Skills
- Parking Enforcement Operations and Policy Compliance
- Parking Bay Suspension & Rechargeable Services
- Permit Processing and Administration
- Contractor Liaison (NSL) & Performance Monitoring
- Internal and external service users engagement
- Workload Management & Workflow Coordination
- High Volume Email & Telephone Enquiry management
- Data Reporting & Financial Reconciliation (Ash, Excel, 3Sixty)
- Customer Service & Complaint Resolution
- Evidence & Case Preparation for Adjudication
Certification
LBE Mandatory/Essential Training Programmes:
- Equality, Diversity & Inclusion
- GDPR & Information Governance
- Information Rights & Cyber Security
- Health & Safety/ Risk Assessment
- Freedom of Information (FOI)
PERSONAL INTERESTS AND ACTIVITIES
Creative Media & Filmmaking: Passionate about storytelling and visual expression, including coordinating film projects and develop new creative concepts., Community Service & Faith-Based Activities: Involved in church programmes, community outreach and mentoring, including creating motivational messages focused on empowerment and personal growth., Reading & Personal Development: Committed to continuous learning, personal growth and building positive mindset and leadership skills., Travel, Culture & Family Life: Enjoy exploring new places, experiencing different cultures, cooking and spending quality time with family.
Timeline
Parking Enforcement Co-Ordinator
London Borough of Enfield - Parking Services
06.2011 - 11.2025
Administrative Officer
London Borough of Enfield – Parking Enforcement Services
04.2010 - 06.2011
Law Degree LLB (Hons) - Law Degree
London Metropolitan University
09.2003 - 06.2009
Administrative Assistant
Kingsbridge College of Management & Technology (KCMT)
03.2001 - 09.2009
Secretary
Egole & Co. Solicitors
01.2000 - 02.2001
OND Business Administration & Management - Business Administration and Management
Institute of Management & Technology
09.1997 - 06.2000