Summary
Overview
Work history
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic

Priscilla Braga

London

Summary

A professional and approachable individual with many year's of experience. I am able to effectively communicate with the public, and all levels of personnel. Proactive, reliable and can work using my own initiative whilst continuously navigating high-stress situations calmly and effectively.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Client Service Administrator

Nuffield Health
London
05.2024 - Current
  • Greeting all visitors and ensuring professional and effective communication with all clients and clinical staff.
  • Providing administrative support to the onsite clinical team, including filing, scanning and copying of documents and corresponding with clients as required.
  • Managing diaries and client appointments for all services within the clinic.
  • Ensuring the cleanliness and professional appearance of the reception area at all times, with client documents correctly filed in accordance with our data protection procedures.
  • Coordinating daily courier services.
  • Managing stock levels and ordering.
  • Taking on additional administrative and ad hoc duties as the business requires.

Trade Advisor

Jet2Holidays
London
02.2022 - 04.2023
  • Supporting trade partners with all queries pre booking and pre travel.
  • Delivering VIP customer service on a high volume of trade/travel agent queries.
  • Assisting trade partners to make new sales, amend bookings, process cancellations and maximising all sales and revenue opportunities.
  • Work with trade partners to fully understand their needs and ensure we find the perfect solution for the customer, whilst demonstrating a positive attitude and building strong relationships.

Betting Assistant

Coral
London
03.2020 - 11.2021
  • Welcoming customers.
  • Explaining odds and different ways of betting.
  • Using computerised system's to take bets and pay out winnings.
  • Making sure that all digital display systems are working and shop is tidy.
  • Reporting and investigating suspicious/ fraudulent betting patterns and crime to the shop manager.

Passenger Service Agent

Sky Handling Partner
London City Airport
05.2019 - 10.2019
  • Checking passengers in using the Amadeus Altea system and Altea's fly departure control system to board passengers.
  • Helping with arrivals following the airports safety and security procedures, alongside airline procedures.
  • Offloading passengers.
  • Providing exceptional customer service skills.

Retail Assistant

Aelia
London City Airport
08.2018 - 04.2019
  • Based on shop floor guiding customers with queries they had.
  • Maintained friendly and professional interactions at all times.
  • Provided elevated customer service experience to generate loyal clientele.
  • Applied excellent customer service and administrative tasks to resolve customer issues quickly and efficiently.

Education

9 GCSE's - Maths, English

St Angela's Ursuline School
09.2016 - 06.2018

Skills

  • Decision Making
  • Effective Time Management
  • Ability To Work In A Team
  • Ability To Work Under Pressure
  • Multitasking Skills
  • Excellent Communication Skills
  • Customer Service Skills
  • Administrative skills
  • Attention To Detail
  • Interpersonal Skills
  • Ability to build rapport
  • Analytical

Languages

Portuguese
Spanish

Certification

  • Basic life support
  • Health and safety

Accomplishments

  • Chaperone trained

Affiliations

  • Making new connections, travelling, volunteering, mentoring/tutoring, reading, extra curricular activities, spending time with family & friends and watching non-fiction documentaries

Timeline

Client Service Administrator

Nuffield Health
05.2024 - Current

Trade Advisor

Jet2Holidays
02.2022 - 04.2023

Betting Assistant

Coral
03.2020 - 11.2021

Passenger Service Agent

Sky Handling Partner
05.2019 - 10.2019

Retail Assistant

Aelia
08.2018 - 04.2019

9 GCSE's - Maths, English

St Angela's Ursuline School
09.2016 - 06.2018

Similar Profiles

Create profile
Priscilla Braga