Summary
Overview
Work history
Education
Skills
Languages
Additional Information
Timeline
Generic
Priscila Raquel Ferreira de Oliveira

Priscila Raquel Ferreira de Oliveira

London ,England

Summary

Personable and dedicated, bringing strong interpersonal and communication skills essential for delivering excellent customer service. Proven ability to multi-task and work under pressure, along with keen attention to detail in maintaining high standards.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

14
14
years of professional experience

Work history

Hospitality waiter

Nandos spitalfields
London , England
12.2019 - Current
  • Provided exceptional customer service to ensure a pleasant dining experience for guests.
  • Assisted in taking orders accurately and relaying them to kitchen staff promptly.
  • Maintained cleanliness of dining area and ensured tables were properly set for guests.
  • Collaborated with team members to deliver food and beverages efficiently during busy shifts.
  • Participated in training sessions to learn about menu items and service standards.
  • Allocated tables efficiently during peak hours of operation, maintaining smooth operations at the restaurant.
  • Assisted customers with menu choices, leading to increased sales.
  • Ensured a clean and hygienic dining area for an enjoyable dining experience.
  • Coordinated with chefs regarding special orders or dietary restrictions from guests,.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Resolved guest complaints and concerns with professionalism and a focus on customer satisfaction.
  • Handled reservations accurately, ensuring seamless guest arrival process.
  • Delivered high-quality food and drink service to create a pleasant dining environment.
  • Adhered to all safety and hygiene regulations, promoting a safe working environment,.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Administrative secretary

Festival Internacional de Teatro de Ibérica,
Porto , Portugal
01.2014 - 02.2016
  • Managed scheduling and coordination of meetings for senior management.
  • Assisted in preparation of documentation for international theatre festival events.
  • Provided support in planning and executing promotional activities for events.
  • Optimised daily operations with effective diary management.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Wrote letters, emails and memoranda for business communication.
  • Coordinated communication between departments to facilitate smooth operational workflows.
  • Developed and maintained filing systems improving document retrieval processes.
  • Oversaw office supplies inventory ensuring adequate resources were available at all times.

Kitchen helper

Mar na Brasa
Porto , Portugal
08.2011 - 07.2013
  • Assisted chefs in preparing ingredients, ensuring freshness and quality of food.
  • Maintained cleanliness of kitchen areas, adhering to health and safety regulations.
  • Supported team during busy service periods by expediting meal assembly and delivery.
  • Monitored stock levels, notifying supervisors of any shortages or needed replenishments.
  • Collaborated with kitchen staff to implement new procedures for improved efficiency.
  • Assisted chefs to ensure efficient meal production.
  • Chopped vegetables and prepped meats, speeding up cooking processes.
  • Cleaned work surfaces following each task promoting sanitary conditions.
  • Prepared basic dishes under chef's supervision, enhancing productivity levels.
  • Loaded dishwasher after each use contributing to organised workspace.
  • Followed health regulations whilst handling food to maintain hygiene standards.
  • Provided timely dishwashing services to keep workflow steady.
  • Stored delivered goods for easy access during cooking operations.
  • Used kitchen equipment as instructed and to safety protocols.
  • Verified adequate levels of produce and ingredient supplies, restocking low items to maintain kitchen operations.
  • Rotated stock to keep ingredients fresh.
  • Took orders and portioned food for delivery to client tables.
  • Performed stringent cleaning and disinfecting processes.
  • Maintained utensils, knives and kitchen equipment.
  • Furnished prep tables, resulting in seamless meal preparations.
  • Maintained safe food storage methods for optimal freshness.
  • Swept and mopped floors for cleaner workspace.
  • Organised and restocked supplies to support continuous kitchen operations.
  • Monitored equipment functionality reporting any issues to management promptly.

Education

Higher professional technical course - Management and Business for(Small and medium-sizedc

Escola Superior de Negocios Atlantico-Atlantic Business Scho
Porto
08.2017

Skills

  • Digital ordering systems
  • Adaptability in busy periods
  • Proficient in multiple languages
  • Table setting expertise
  • Kitchen equipment familiarity
  • Excellent communication
  • Food hygiene standards
  • Order taking
  • Customer Service
  • Table clearing
  • Food and wine pairing
  • Health and safety standards
  • Positive attitude

Languages

English
Intermediate
B1

Additional Information

I speak Portuguese and understand Italian and Spanish

Timeline

Hospitality waiter

Nandos spitalfields
12.2019 - Current

Administrative secretary

Festival Internacional de Teatro de Ibérica,
01.2014 - 02.2016

Kitchen helper

Mar na Brasa
08.2011 - 07.2013

Higher professional technical course - Management and Business for(Small and medium-sizedc

Escola Superior de Negocios Atlantico-Atlantic Business Scho

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Priscila Raquel Ferreira de Oliveira