Printhavan Srikantha

Provide a professional and reliable private hire service to a diverse client base. Build positive customer relationships through strong communication, discretion and excellent service. Independently manage schedules, customer requirements and time-sensitive commitments while maintaining high standards of reliability and professionalism. Resolve difficult situations calmly and diplomatically and communicate effectively with customers from a wide range of backgrounds.

• Managed recruitment and staffing requirements to support effective business operations.
• Interviewed and selected candidates based on job requirements, experience and suitability for the team and organisation.
• Conducted reference checks and supported pre-employment processes to ensure informed and appropriate recruitment decisions.
• Negotiated salaries with successful candidates and prepared employment contracts.
• Supported the onboarding and integration of new employees into the organisation.
• Identified staffing and business growth opportunities through market awareness and operational analysis.
• Built positive working relationships with employees and stakeholders.
• Supported staff development and performance through effective leadership, communication and training.
• Managed operational requirements while maintaining a strong focus on people, performance and customer service.

• Managed operations and teams across nine restaurant locations, with responsibility for recruitment, staff development, performance and commercial results.
• Led recruitment campaigns to identify, interview, select and appoint employees across a range of operational roles.
• Led the recruitment campaign for a new Basingstoke restaurant, interviewing hundreds of candidates and successfully recruiting more than 80 employees.
• Planned staffing requirements and ensured appropriate workforce levels were maintained to meet operational demands.
• Delivered onboarding, induction, coaching and training to support new and existing employees.
• Developed high-performing teams by setting clear expectations, providing feedback and supporting employee development.
• Identified employee strengths and development needs and provided appropriate coaching and support.
• Managed underperforming restaurant locations and implemented improvement strategies to strengthen team performance and commercial results.
• Built a positive and collaborative working culture focused on customer service, teamwork and achievement.
• Managed employee issues professionally and supported effective communication across restaurant teams.
• Achieved the Best Manager Award in recognition of leadership and management performance.