Handled multiple tasks simultaneously, learning how to listen to and effectively and professionally build rapport with customers, accurately enter data into systems and quickly find appropriate solutions to problems
Engaged in over 20 customer calls per shift, developing the ability to adapt and be flexible in responding to changing circumstances, customer needs, and company policies in short periods successively
Maintaining a professional manner in the face of consecutive difficult interactions improved resilience and the ability to remain composed in challenging situations
Stem Leader
Townley Grammar School
Bexleyheath, Bexley
06.2023 - 06.2024
Set up and established a variety of events and clubs for students, developing organisational skills
Engaging with multiple outreach sessions across local primary schools to promote STEM subjects to younger pupils and enhanced my ability to communicate in various ways to reach different audiences.
Hosted an activities stall, adapting to multiple situations whilst effectively generating an overall positive reception.
Economics Subject Scholar
Townley Grammar School
Bexleyheath, Bexley
06.2023 - 06.2024
Organised events for students to provide them with adequate work experience opportunities
Collaborated with a team to set up open evenings and establish clubs; enhanced interpersonal skills by introducing prospective students to the subject of Economics and succinctly highlighting the essence and options available around the subject.
Participant
High Tide Foundation
07.2021 - 07.2021
Collaborating with fellow participants in various group activities developed my teamwork and interpersonal communication skills
Utilised analytical thinking; picked out key information from statements to formulate an argument for a case
Completing multiple tasks and compiling argument points under time constraints improved both my time management and analytical skills.
Education
BSc - Economics with a placement Year
Loughborough University
09.2024 - 09.2028
A Levels - Economics, Maths, Chemistry, Further Maths
Townley Grammar School
09.2022 - 06.2024
GCSEs - undefined
Woolwich Polytechnic School For Boys
09.2017 - 06.2022
Skills
Interpersonal communication
Analytical skills
Negotiation
Time management
Data entry
Attention to detail
Organisation
Task Management
Programming (Python: Beginner level)
Problem-solving
Leadership
Collaboration
Adaptability
Microsoft 365 proficiency (Excel, Outlook, PowerPoint, Word etc)
References
References available upon request.
Volunteering
Junction Church, 10/24 - Present
Member of the Welcome Team. I welcome over 100 church members, ensuring that each person feels comfortable prior to the service starting and interacting with new members after the service.
As a member of the Worship Team, I lead the congregation during times of worship during the service, whilst making sure that the songs being sung that week are well polished during the week through attending rehearsals and practising throughout the week.
Timeline
BSc - Economics with a placement Year
Loughborough University
09.2024 - 09.2028
Telephone Interviewer
IFF Research
09.2024 - 11.2024
Stem Leader
Townley Grammar School
06.2023 - 06.2024
Economics Subject Scholar
Townley Grammar School
06.2023 - 06.2024
A Levels - Economics, Maths, Chemistry, Further Maths