PRINCESS ZARAH N. AMINULLA
Davao City,Philippines
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
11
11
years of professional experience
Work history
BPO CUSTOMER SERVICE
Florida Blue Medicare Claims & Benefits
Davao City , Philippines
2025.08 - 2026.01
- Delivered professional and empathetic support to maintain high customer satisfaction in fast-paced BPO environment.
- Handled inbound customer service calls while ensuring HIPAA compliance and data privacy standards.
- Assisted Medicare members with inquiries regarding claims, benefits, eligibility, and coverage details for Florida Blue health plans.
- Explained claim status, billing issues, deductibles, co-pays, and reimbursement processes to enhance member understanding.
- Processed and documented member concerns, appeals and authorization requests accurately.
- Provided guidance on Medicare Advantage, prescription drug coverage and healthcare benefits information.
- Coordinated with providers and internal departments to resolve claim discrepancies and benefit-related concerns, ensuring timely resolution.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed duties to deliver on targets with accuracy and efficiency.
- Improved efficiency and productivity by acquiring new skills.
- Increased customer satisfaction by resolving issues.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Applied positive customer service approach to increase satisfaction levels.
GENERAL MANAGER
Beaute Icon by Beautederm
Zamboanga City , Philippines
2018.11 - 2025.02
- Managed daily store operations, overseeing sales and staffing to ensure smooth functioning.
- Developed monthly and yearly sales strategies to achieve target goals.
- Hired, trained, and mentored staff to ensure exceptional customer service.
- Delivered excellent customer service and handled client concerns promptly and professionally.
- Organised marketing promos and loyalty programmes.
- Handled supplier orders to keep stock ready for customers.
- Kept the store in line with company policies and standards.
- Improved staff retention with robust HR policies and procedures.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Identified new business opportunities, leading to market expansion.
- Established a positive work environment which promoted staff morale and productivity.
- Led company-wide restructuring to streamline operations.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Successfully negotiated contracts with suppliers to reduce costs.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Managed key stakeholder relationships for smoother project completion.
- Monitored operations to assess and highlight results.
- Put in place clear controls for financial administration and business management.
- Established successful partnerships with other companies for mutual growth.
- Fostered a high-performance culture, resulting in increased productivity.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Streamlined communication processes for improved team collaboration.
- Maintained organisational compliance with applicable legislation and regulations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created and led successful business culture focused on performance.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Increased overall operational efficiency by implementing new management strategies.
- Defined company direction through careful strategic planning.
- Built high-performing teams to achieve organisational objectives.
- Delivered results under pressure to meet tight deadlines.
- Allocated resources to teams and projects based on need, performance and availability.
- Worked with board of directors to establish objectives and decisively lead operations.
ADMINISTRATIVE OFFICER / PROJECT HR
Metro Stonerich Corporation
Davao City , Philippines
2015.05 - 2018.10
- Assisted HR with managing employee records and attendance with staff attendance, leave, and records.
- Collaborated with finance on petty cash management, invoice processing, and payroll data to maintain accurate financial records.
- Managed records, documents, and project reports.
- Facilitated daily operations for project managers, engineers, and staff by addressing their immediate needs.
- Scheduled meetings and prepared reports and presentations.
- Processed supply orders for office and project sites to ensure timely availability of resources.
- Maintained a clean, organised workspace; improved productivity levels.
- Organised monthly reports to maintain record accuracy.
- Participated actively in departmental meetings contributing valuable insights and suggestions.
- Enhanced office efficiency by managing and organising the day-to-day administrative duties.
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Simplified complex information via clear, concise written communication skills; eased understanding across departments.
- Coordinated travel arrangements for staff members leading to hassle-free business trips.
- Offered administrative support to the management team resulting in enhanced operations.
- Improved file management system through systematic categorisation and labelling practices.
- Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.
- Ensured prompt resolution of employee issues with keen attention to detail and empathetic listening skills; fostered a positive working environment.
- Respected customer privacy through tactful, diplomatic and confidential support.
- Booked meeting rooms, travel and dining arrangements to facilitate business events.
- Took minutes and thorough notes in meetings for distribution.
- Organised meetings and events guaranteeing professional results.
- Monitored office inventory supplies, re-ordering for service provisions.
- Maintained orderly files with updated, easily accessible information for staff.
- Addressed incoming requests for information, inquiries, and complaints.
- Answered phone calls and emails for management team during busy periods.
- Organised documentation and creatives to prepare for publication.
- Prepared documentation to back up responses to financial or service complaints.
- Drafted outgoing correspondence in appropriate tone and style.
- Provided clients with accurate cost estimations.
- Assisted in arranging meetings for smoother communication channels.
- Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
- Facilitated increased team collaboration with effective interpersonal skills.
- Provided excellent customer service for improved client satisfaction.
- Organised filing system for important and confidential office documents.
- Managed queries in person, by phone and via email with exceptional customer care.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Handled diary management for smooth-running administration processes.
- Established workflow processes and implemented modifications to improve administrative operations.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Collated information for reporting purposes to enable business progress monitoring.
Education
Information Technology - Desktop Publishing
Universidad de Zamboanga
Skills
- Team leadership and staff training
- Sales growth and marketing ideas
- Inventory and supplier management
- Customer service and client relations
- Office administration and HR support
- Budgeting and basic financial reports
- MS Office
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Public Relations
- Social media marketing
- Leadership
- Resourcefulness
- Google Workspace
- Accounting
- Quality Assurance
- Inventory management
- Marketing
- Programme development
- Calm under pressure
Languages
English
Intermediate
REFERENCES
- Charina F., Paragas, PhD, +63 965 736 3665, ITE-UZ, Universidad de Zamboanga, Director
- Ayano, Higa, +63 917 710 0375, Metro Stonerich Corporation, Project HR
- Margielyn, Mansul, +63 981 650 7872, Beaute Icon by Beautederm, Admin/HR
Timeline
BPO CUSTOMER SERVICE
Florida Blue Medicare Claims & Benefits
2025.08 - 2026.01
GENERAL MANAGER
Beaute Icon by Beautederm
2018.11 - 2025.02
ADMINISTRATIVE OFFICER / PROJECT HR
Metro Stonerich Corporation
2015.05 - 2018.10
Information Technology - Desktop Publishing
Universidad de Zamboanga