PRINCESS WOOD
Aberdeen,United Kingdom
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work history
Receptionist/Offices & Facilities Administrator
Nordan UK Ltd
Aberdeen, Scotland
10.2023 - 09.2025
- Managed front desk operations by greeting visitors and handling incoming calls, managing over 20 calls per day and around 5 to 10 showroom visitors and clients.
- Coordinated office supplies procurement and maintained inventory levels efficiently.
- Implemented and maintained filing systems to ensure easy access to documents.
- Facilitated communication between departments to streamline administrative processes.
- Assisted in planning and organising office events and employee activities.
- Supported health and safety compliance by ensuring workplace standards were met.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Coordinated travel flights, accommodation and itineraries for office staff.
- Assisted in facility management by liaising with contractors and ensuring compliance with safety regulations.
- Coordinated schedules for meetings and maintained organised records for office activities.
- Upheld confidentiality with sensitive information handling procedures.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
Receptionist/Community Associate
Waterloo Quay Properties
Aberdeen, Scotland
09.2022 - 10.2023
- Managed front desk operations by greeting visitors and directing them to appropriate personnel.
- Receiving and sorting mails, parcels for collection and franking for all clients of the building and members.
- Ensuring bookings for meeting rooms/hot desk/pods and serviced offices including preparation and setting up all IT equipment and liaising with catering and cleaning.
- Manages parking allocation for visitors and clients.
- In charge of taking booking for fitness classes & squash court, also taking payments and ensures transaction records daily.
- Receiving report & records all building and/or maintenance issues and assist the facilities team to adhoc administration requirements like raising purchase orders, creating work orders, creating work permits and managing key logs.
- Assisted the Facilities Manager and Operations Director with community events and projects when required.
Executive Assistant to the General Manager
Rixos The Palm Hotel & Suites
Palm Jumeirah, Dubai
05.2017 - 01.2020
- Act as the point of contact between the GM and internal/external clients.
- Handled customer and staff enquiries professionally, ensuring high service satisfaction levels.
- Scheduled meetings, conferences and appointments.
- Receives and screens office callers, and organising incoming and out going mails and packages.
- Managed communication between departments to facilitate information flow and enhance collaboration.
- Organised travel arrangements and itineraries to optimise time management for executive team.
- Sole responsible for minutes of meetings and transcribes dictations from GM
- Responsible of keeping a trace of the daily briefings, management meetings, town hall and follow ups of important information for the GM
- Making sure to be familiar and knowledgeable with Major relevant operational standards of the hotel including local/domestic policies and procedures
- Responsible for proper handling, use and maintenance of office equipment and supplies; sees to cleanliness and maintenance of own area, and the rest of Executive office
- Performs adhoc duties required by some Department Heads that may be assigned by the GM
- Manages the distribution, filing and necessary information of the Managers Reports adheres to proper system of the hotel
- Coordinated complex scheduling for executive meetings and events to ensure seamless operations.
- Responsible of making sure all Memos from the GM are channelled to related departments and being executed
- Represent GM on internal meetings and prepare minutes if necessary (only if advice by the GM)
- Awareness of Organisational Hierarchy and it’s changes
- Responsible of maintaining a monthly overview of holidays of the Executive Office including Managing Rota of all Head of Departments and Assistant Managers
- Responsible of time to time overseeing whole hotel operations and report any necessary action needed for the GM
Personal Assistant to the Support Services Director
Gulf Marine Services (Main Office)
Abu Dhabi
09.2013 - 11.2016
- Responsible of overseeing all aspects of the SSD’s office, including diary management, business and personal travel and hotel bookings, recording and filing of minutes of meetings, perusal and establishment of internal and external correspondence, and undertakes research as directed by the SSD
- Managed communications between departments to facilitate efficient support services.
- Responsible of raising and follows up purchase requisitions for the Department through E-Requester software.
- Responsible of planning and execution of company’s internal and external events like conferences, exhibitions, trade shows and press interviews including coordination of company’s sponsorship and charity donations.
- Managed marketing and promotional materials including publication of Company’s quarterly Magazine and distribution, ordering and stock management of GMS branded materials and stationery and products
- Maintain and coordinate the Company’s web site branding and contents based on approved guidelines
- Coordinated with the Public Relations and HR Department in relation to visas, labour cards, health cards, certificates, and GMS license applications and renewals.
- Responsible of overseeing the Receptionist duties and drivers’ daily timetables
Receptionist
Specialist Services Group
Dubai, UAE
04.2011 - 09.2013
- Acted as first point of contact for wide range of personnel.
- Handled incoming calls by routing them to relevant departments and providing information when necessary.
- Coordinated appointment scheduling for staff and ensured meeting rooms were prepared in advance.
- Maintained accurate records of visitor logs and appointment schedules to enhance office efficiency.
- Collaborated with team members to streamline communication processes and improve customer service experience.
- Assisted with administrative tasks such as filing documents and processing correspondence for office operations.
- Managed phone calls, resulting in effective communication flow within the company.
Administrator
SABA Property Management
Dubai, UAE
06.2010 - 04.2011
- Managed daily administrative tasks to ensure smooth office operations, Including client registration of deed title at Dubai Land Department, visa application and cancellation documentation and processing with various government agencies.
- Prepared client NOC’s for any fit-out, interior decoration and/or renovation pre-requisite with concerned government agencies.
- Attends to unit owner’s complaints and coordinates with the maintenance team.
- Processes and coordinates signage order and handles procurement and inventory of unit keys and cylinders of SABA Towers.
- Handled company events, such as team building and other food and beverage preparation.
Receptionist
SABA Property Management
Dubai, UAE
03.2008 - 06.2010
- Managed front desk operations efficiently to ensure smooth visitor experiences.
- Handled incoming calls and directed enquiries to appropriate personnel effectively.
- Coordinated appointment scheduling for staff and maintained calendar systems diligently.
- Provided exceptional customer service and addressed client concerns promptly.
Waiter
Chilis
Dubai, UAE
10.2006 - 03.2008
- Delivered exceptional customer service by attentively responding to guest inquiries and requests.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Collaborated with kitchen staff to ensure timely and accurate order delivery to patrons.
- Maintained cleanliness and organisation of dining areas, contributing to a welcoming atmosphere.
- Assisted in training new staff members, sharing knowledge on service standards and procedures.
- Coordinated with management to address customer complaints and resolve issues promptly.
- Maintained knowledge of menu items, leading to accurate order taking.
- Remained calm under pressure, ensuring better performance during peak hours.
- Upheld health and safety standards by regularly sanitising hands and work areas.
Education
Bachelor of Science - Tourism and Hotel Management
Leyte Normal University
Tacloban City, Philippines 06.2000 - 04.2004
Skills
- Tech-savvy
- PC and Mac proficient
- Team Player
- Meticulous attention to detail
- Self-directed
- Results Oriented
- Reception area maintenance
- First Aider
- Reliable punctuality
- Good judgement
- Discretion and confidentiality
- ERP, E-Requester, FMC Procurement System
- Hospitality standards
- OASYS & ACT Attendance and Payroll System for Hospitality industry
- CRM & Pi System for Sales & Operation
- Best Employee Awardee 2015 – GulfMarineServices
References
Reference upon request
Training
- Microsoft PowerPoint – Customised
- Microsoft Excel Advanced
- Email & Telephone Etiquette
- Understanding Emotional Intelligence
- Perfect Personal Assistant
- Health & Safety
Affiliations
- cooking, yoga, crafting
Languages
English
Fluent
Filipino
Native
References
References available upon request.
Timeline
Receptionist/Offices & Facilities Administrator
Nordan UK Ltd
10.2023 - 09.2025
Receptionist/Community Associate
Waterloo Quay Properties
09.2022 - 10.2023
Executive Assistant to the General Manager
Rixos The Palm Hotel & Suites
05.2017 - 01.2020
Personal Assistant to the Support Services Director
Gulf Marine Services (Main Office)
09.2013 - 11.2016
Receptionist
Specialist Services Group
04.2011 - 09.2013
Administrator
SABA Property Management
06.2010 - 04.2011
Receptionist
SABA Property Management
03.2008 - 06.2010
Waiter
Chilis
10.2006 - 03.2008
Bachelor of Science - Tourism and Hotel Management
Leyte Normal University
06.2000 - 04.2004