Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Princess omoyemwen Ibie

Huddersfiled ,West Yorkshire

Summary

Experienced Customer Service Advisor with a proven skillset in addressing customer request and concerns, handling high call volume with impeccable phone manners, resolving customer enquiries and complaints efficiently at EVRI and Nespresso. Demonstrates outstanding customer service, Expert at providing information and options to successfully resolve issues, great communication skills. And committed to building customer loyalty through empathetic handling and adaptive teamwork.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

CUSTOMER SERVICE ADVISOR-

EVRI
11.2024 - 02.2025
  • Respond to customer enquiries via phone, email, or chat, resolving issues efficiently and effectively.
  • Provide updates on parcel deliveries, tracking and estimated delivery time to customers.
  • Logged customer complaints accurately.
  • Recorded and processed customer data accurately.
  • Investigated customer issues to find acceptable conclusion and prevent recurrence.
  • Collaborate with colleagues to achieve team goals, share knowledge, and support each other.
  • Identify areas for process improvement and suggest changes to enhance customer experience and operational efficiency.
  • Managed 20-50 calls and email per day.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Transferred customer calls to respective department or personnel to address specific issues.

Customer Service Advisor

Nespresso
10.2020 - 10.2022
  • Provided detailed information about coffee and coffee machine to potential customers.
  • Built rapport with clients through empathetic handling of concerns.
  • Enhanced brand loyalty, provided excellent service at all times.
  • Implemented new protocols for efficient complaint management.
  • Responded to difficult situations calmly, gained trust of aggrieved customers.
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Guided customers through troubleshooting process with patience and clarity.
  • Managed over 20-50 customer call per day.
  • Recorded and processed customer data accurately.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Adhered strictly to policies and procedures for continued company compliance.

Education

Master of Arts - Public Health

University of Huddersfield
Huddersfield
09.2018 - 07.2019

Master of Science - Medical Biochemistry

University of Huddersfield
Huddersfield
09.2014 - 06.2018

Foundation Degree in Science - Science Foundation

University of Huddersfield
Huddersfield
01.2014 - 06.2014

GCSEs -

Ultimate College
Nigeria

Skills

  • Data confidentiality
  • Knowledge of GDPR
  • Outstanding customer service
  • Positive attitude
  • Calmness under pressure
  • Customer loyalty building
  • Customer Service
  • Multi-tasking
  • Email management
  • Telephone etiquette
  • Complaint handling
  • CRM implementation
  • Query resolution
  • Written and verbal communication skills
  • Flexibility in service approach

Affiliations

  • Personal Growth- Maximising opportunity to upskill my career.
  • Attending/participating in trainings to remain relevant.

References

References available upon request.

Timeline

CUSTOMER SERVICE ADVISOR-

EVRI
11.2024 - 02.2025

Customer Service Advisor

Nespresso
10.2020 - 10.2022

Master of Arts - Public Health

University of Huddersfield
09.2018 - 07.2019

Master of Science - Medical Biochemistry

University of Huddersfield
09.2014 - 06.2018

Foundation Degree in Science - Science Foundation

University of Huddersfield
01.2014 - 06.2014

GCSEs -

Ultimate College

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Princess omoyemwen Ibie