Princess Ndlovu
Bristol
Summary
Continually recognised as a highly structured individual with strong interpersonal skills and a friendly, approachable demeanor. Demonstrated exceptional care that ensured smooth and efficient operations, while showcasing the ability to synthesize quantitative information and interact effectively with colleagues and clients. Knowledgeable in customer service, crowd management, and maintaining a safe, welcoming environment. Eager to apply and further develop communication, problem-solving, and organizational skills in the receptionist role.
Overview
8
8
years of professional experience
Work history
Usher
Kharis Church
Bristol
2020.01 - 2025.01
- As an Usher, it is my duty to be the initial point of contact with guests
- My unwavering goal is to make them feel welcome and to guarantee that all of their needs are met in a proficient and polished manner
- Directed guests to the allocated sitting plan and answered questions about facility amenities worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritised and organised tasks to efficiently accomplish service goals
- Creating a service plan.
financial helpdesk consultant
Hargreaves Lansdown
Bristol
2024.01 - 2024.10
- Worked directly with clients to provide comprehensive client support on a wide range of financial ownership and education of products, such as ISAs and investment accounts
- Delivered technical assistance, troubleshooting client issues related to online accounts, mobile apps, and account access
- Acted as the first line of defence to protect client accounts from fraud and ensured client interactions adhered to financial regulations and compliance standards, particularly in areas of security, privacy, and anti-fraud protocols
- Educated clients on the features and benefits of the company's products and services, helping them navigate investment options
- Effectively communicated and collaborated with internal teams to escalate and resolve complex client issues promptly ensuring excellent client outcomes
- I gathered insights from resolving client issues and provided feedback to my team to help scale solutions
sales associate
Urban Outfitters
Bristol
2023.07 - 2023.12
- Provided exceptional customer service through friendly and informative interactions
- Maintained product presentation
- Handled transactions, processed payments, and ensured a secure cash register environment
- Contributed to store cleanliness through participation in routine cleaning tasks
- Stayed informed about promotions and sales to communicate effectively with customers
- Vigilant in loss prevention, following security protocols to prevent theft
- Adapted to various tasks, showcasing flexibility in a dynamic retail environment
Administration
Etex Performance Group
Bristol
2023.07 - 2023.08
- I successfully facilitated teams with administrative tasks such as handling phone calls, coordinating appointments, arranging hotel accommodations and taxi services, and organising important documents
- Worked with the HR Admin Unit where I consistently and confidently, delivered all inquiries professionally and efficiently
- I executed the handling of invoices and purchase orders with exceptional and meticulous precision
- I constantly planned to improve my skills and create new systems to enhance my services
comparative testing
Elvie
Bristol
2022.08 - 2023.01
- I delivered tested and characterised new prototype products to ensure they met the specifications and qualifications of Elvie's requirements
- Performed test program verification and compatibility for taking new products to high-volume production
- Handling administration, data entry, sample return sheet, and other tasks as assigned
- Testing, diagnosing and repairing electronic items with precision and efficiency
- Implementing functional testing methods to test electrical breast pumps
Sales associate
Superdry
Bristol
2021.03 - 2021.12
- Present and attentive to every customer inquiry and went beyond to fulfil their need
- Working independently on the shop floor, completing tasks
- Resolved customer queries using active listening and problem-solving skills
- Sold luxury fashion items for exclusive boutique clothing brands
- Proactively welcoming customers, offering assistance, and making sales in a professional and consultative manner to generate many transactions, while promoting our premium, high-quality products on all possible occasions
- Maximizing branch profitability by larger company objectives and promotional incentives by collaborating with the in-store team to present an inspiring depiction of the Superdry vision
Marketing agent
IMarkets
City of London
2019.06 - 2020.01
- Launched advertisements to increase brand awareness on social media with a tally form that collected data percentage of people interacting with the advertisement
- Managed one-to-one calls
- Planned and coordinated travel schedules and reservations
- Provided emotional/work support to other members as needed
- I developed and implemented practical holistic campaign strategies
- Arranged travel, and scheduled meetings, appointments, and depositions for the team
- Collaborated with the product and sales team to develop strategic social media marketing initiatives
sales Associate
New Look
Bath
2018.04 - 2018.12
- Maintained product knowledge
- Followed all companies policies and procedures
- Recommended and displayed items that match customer needs
- Maintaining a high standard of presentation
- Ensured high levels of customer satisfaction by providing excellent sales service
Customer Service Representative
M&S
Frome
2017.06 - 2017.09
- Prioritized exceptional customer service, understanding and meeting customer needs
- Demonstrated in-depth product knowledge to assist customers effectively
- Collaborated with team members to create a positive and supportive work environment
- Contributed to maintaining an attractive store appearance through effective visual merchandising
- Assisted in stock management, restocking shelves, and ensuring inventory accuracy
- Upholding company policies and standards in all aspects of work
Education
Business -
Bath college
2018.09 - 1 2019
Art & design - undefined
Bristol Community College
2019.09 - 7 2022
Skills
- Communication
- Problem Solving
- Time Management
- Creative
- Willingness to learn
- Guest experience optimisation
- Proactive approach
Custom
- Drawing
- Sketching
- Painting
- Involved with Bristol Kharis Church
Timeline
financial helpdesk consultant
Hargreaves Lansdown
2024.01 - 2024.10
sales associate
Urban Outfitters
2023.07 - 2023.12
Administration
Etex Performance Group
2023.07 - 2023.08
comparative testing
Elvie
2022.08 - 2023.01
Sales associate
Superdry
2021.03 - 2021.12
Usher
Kharis Church
2020.01 - 2025.01
Art & design - undefined
Bristol Community College
2019.09 - 7 2022
Marketing agent
IMarkets
2019.06 - 2020.01
Business -
Bath college
2018.09 - 1 2019
sales Associate
New Look
2018.04 - 2018.12
Customer Service Representative
M&S
2017.06 - 2017.09