Princess Joy Guzman
Portishead,United Kingdom
Summary
Offering strong candidate for this job, knowledgeable about fostering positive workplace culture and managing employee relations. Skilled in communication, conflict resolution, and team leadership. Known for initiative, proactiveness, teamwork and entusiasm. Ready to use and develop strategic thinking, organisational skills, and people management in HR Advisor role.
Overview
6
6
years of professional experience
Work history
Health Care Assistant (Summer Part-time Job)
Bupa, Norewood Lodge Care Home
Portishead, United Kingdom
2024.05 - 2025.03
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Assisted in patient care, improved comfort and well-being.4
- Provided emotional support and companionship to enhance residents’ well-being.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
Health Care Assistant (Part-time Job)
Gorselands Rest Home
Clevedon, United Kingdom
2024.02 - 2025.03
- Strong communication and interpersonal skills, ensuring compassionate care.
- Ability to work effectively in a team and under pressure.
- Delivered high-quality care to clients with dementia, achieving care plan objectives.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
Creche Assistant (Volunteer Job)
Clevedon Family Church
Clevedon, North Somerset
2023.12 - Current
- Ensured child safety through constant supervision at playtimes and meals.
- Contributed to the smooth running of daily routines by executing administrative tasks efficiently.
- Assisted special needs children with respect and patience providing an inclusive environment.
- Coordinated fun-filled outdoor trips for young learners promoting physical activity and social interaction.
Head of Human Resources Back Office
J&T Express, RKT Marketing
Vigan City, Philippines
2021.01 - 2023.02
- Led the HR department per branches and warehouses, developing and implementing strategic policies to support business objectives.
- Managed recruitment, onboarding, and retention strategies to attract top talent.
- Provided guidance on employee relations, conflict resolution, and disciplinary procedures.
- Ensured compliance with employment laws, health & safety regulations, and HR best practices.
- Designed and delivered training programs to enhance employee development.
- Conducted regular reviews of HR policies and procedures, ensuring they remained fit for purpose in a fast-changing business landscape.
- Developed performance management systems which fostered consistent improvement amongst employees.
- Developed compensation packages that attracted top talent to the organisation.
- Coordinated with HR assistants to keep up-to-date employee records, ensuring accurate payrolls.
- Kept a precise record of sick leaves, annual holidays and absences for better manpower management.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
Grade 1 Teacher
JeNeFa Scholastica Inc.
San Vicente, Philippines
2019.06 - 2020.03
- Developed engaging lesson plans by applying knowledge of educational theories and methods.
- Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
- Fostered strong relationships with students by displaying genuine interest in their personal growth and achievements.
- Worked closely with colleagues for implementing cross-curricular projects that engaged students in comprehensive learning experiences.
- Created inclusive classroom setting to ensure all students felt accepted and valued.
- Communicated regularly with parents about their children's performance and behaviour at school.
- Took part in parent-teacher meetings discussing pupil progress and potential areas for improvement.
- Fostered a positive learning environment for student engagement through effective classroom management.
Customer Service Representative
Eagle Vision Inc.
Bantay, Philippines
2018.10 - 2019.05
- Resolved customer complaints and concerns, escalating issues to supervisors when necessary to ensure satisfaction.
- Collaborated with team members and other departments to address and resolve customer issues.
- Maintained knowledge of company policies, promotions, and procedures to ensure consistent service delivery.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Education
BA (Hons) - Business and Human Resource Management
University of the West of England
2024.09 -
Bachelor of Elementary Education - General Education
University of Northern Philippines
Vigan City, Ilocos Sur 2014.06 - 2018.03
Secondary -
Benito Soliven Academy
Santo Domingo, Ilocos Sur 2010.06 - 2014.03
Primary -
Panay Elementary School
Magsingal, Ilocos Sur 2004.06 - 2010.03
Skills
- Excellent Communication Skills
- Technical & Computer Skills
- Problem-Solving Skills
- Initiative & Proactiveness
- Teamwork & Collaboration
- Professionalism & Confidentiality
- Data Accuracy & Record Keeping
- On-Boarding process management
- Diversity advocacy
- Labour legislation compliance
- Organisational awareness
- Training and Development
References
References available upon request.
Timeline
BA (Hons) - Business and Human Resource Management
University of the West of England
2024.09 -
Health Care Assistant (Summer Part-time Job)
Bupa, Norewood Lodge Care Home
2024.05 - 2025.03
Health Care Assistant (Part-time Job)
Gorselands Rest Home
2024.02 - 2025.03
Creche Assistant (Volunteer Job)
Clevedon Family Church
2023.12 - Current
Head of Human Resources Back Office
J&T Express, RKT Marketing
2021.01 - 2023.02
Grade 1 Teacher
JeNeFa Scholastica Inc.
2019.06 - 2020.03
Customer Service Representative
Eagle Vision Inc.
2018.10 - 2019.05
Bachelor of Elementary Education - General Education
University of Northern Philippines
2014.06 - 2018.03
Secondary -
Benito Soliven Academy
2010.06 - 2014.03
Primary -
Panay Elementary School
2004.06 - 2010.03