PRINCESS FRIMPONG
Manchester
Summary
Dedicated professional with expertise in learning disability and mental health support, specialising in person-centred and recovery-focused care. Proficient in positive behaviour and emotional support, safeguarding of adults, and medication administration. Skilled in personal care, daily living support, risk awareness, incident reporting, and the development of care plans and documentation. Strong communicator adept at de-escalation techniques, promoting independence, and enhancing life skills. Committed to advancing a career in healthcare by fostering a supportive environment that prioritises patient well-being and autonomy.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Administrative Officer
National Insurance – HMRC
Manchester
2025.08 - 2026.02
- Communicate clearly and empathetically with individuals, including vulnerable customers.
- Handle sensitive personal information in strict compliance with confidentiality and safeguarding policies.
- Maintain accurate records and demonstrate reliability in a regulated environment.
- Apply calm problem-solving skills in high-pressure situations.
Agency Support Worker
Bluebird Care
Basildon
2023.04 - 2024.04
- Supported individuals with learning disabilities and mental health needs in their own homes.
- Assisted with personal care, mobility support, meal preparation, and medication administration.
- Promoted independence, dignity, and emotional wellbeing through person-centred support.
- Managed challenging behaviours using calm reassurance and de-escalation techniques.
- Followed safeguarding procedures and maintained accurate daily care records.
Support Worker (Part-Time)
Wisdom(e) Home
Accra
2018.01 - 2019.01
- Provided emotional, physical, and practical support in a residential care setting.
- Supported individuals with learning disabilities and mental health needs.
- Assisted with daily living activities including hygiene, dressing, feeding, and mobility.
- Observed and reported changes in behaviour or mental wellbeing.
- Worked collaboratively with care teams to deliver safe and consistent support.
Education
MSc - Digital Marketing
Oxford Brookes University
United KingdomBachelor of Business Administration - Human Resource Management
University of Ghana
GhanaSkills
- Learning Disability & Mental Health Support
- Person-Centred & Recovery-Focused Care
- Positive Behaviour & Emotional Support
- Safeguarding of Adults
- Medication Administration
- Personal Care & Daily Living Support
- Risk Awareness & Incident Reporting
- Care Plans & Documentation
- Communication & De-escalation
- Promoting Independence & Life Skills
Certification
- Care Certificate
- Medication Administration
- Safeguarding of Adults
- First Aid
ADDITIONAL INFORMATION
- Eligible to work in the United Kingdom
- Flexible availability including days, nights, and weekends
- Calm, patient, and emotionally resilient
- Strong written and verbal communication skills
References
References available upon request.
Timeline
Administrative Officer
National Insurance – HMRC
2025.08 - 2026.02
Agency Support Worker
Bluebird Care
2023.04 - 2024.04
Support Worker (Part-Time)
Wisdom(e) Home
2018.01 - 2019.01
Bachelor of Business Administration - Human Resource Management
University of Ghana
MSc - Digital Marketing
Oxford Brookes University